Brandon Peters
Inbound Expert
Chester Springs,PA
Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don't quit.
Conrad Hilton
Summary
Customer-focused Inbound Expert with experience working in retail and food service. Skilled in working in time sensitive environments and increasing customer satisfaction. Well-organized and highly motivated professional that approaches problems analytically and with determination to succeed.
Overview
3
3
years of professional experience
Work History
Inbound Expert
Target Corp.
Exton, PA
08.2021 - Current
- Safely and securely unload 1500-2100 items from trucks per day and sort items to prevent loss of product and ensure accurate inventory.
- Transport merchandise to sales floor and replenished out-of-stock and low-stock items.
- Pull merchandise from inventory storage and remove overstocked items from sales floor, then document item quantities to maintain inventory accuracy.
- Receive store merchandise from third-party vendors and sort confidential invoices of vendor transactions.
- Dispose of damaged or defective items or coordinated returns to vendors for covered items.
- Greet customers and increase customer satisfaction by answering questions and directing them to requested products.
Food Delivery Driver
DoorDash
Raleigh, NC
10.2019 - 06.2021
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Maintained 95% satisfaction rating across all deliveries with both customers and restaurants
Fresh CAP II Associate
Walmart Inc.
Hope Mills, NC
05.2019 - 08.2019
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Managed inventory of 3 dedicated areas with team of 4-5 coworkers.
- Greeted customers and directed to requested products.
- Pulled merchandise from inventory storage and removed overstocked items from sales floor, then documented quantities to increase inventory accuracy.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Food Service Worker
AAFES
Ft. Bragg, NC
05.2017 - 07.2017
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted over 200 customers per day at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Delivery Driver Helper
UPS
Hope Mills, NC
11.2016 - 01.2017
- Assisted driver with product or package deliveries to residential and commercial locations.
- Exhibited good attendance, work habits and willingness to learn job functions.
- Completed required product or package delivery documentation.
- Lifted and carried packages weighing up to 30 pounds alone, 50 pounds with proper team lift.
Education
Bachelor of Arts - Psychology, Minor in Cognitive Science
05.2021
- Extracurricular Activities: Feed the Pack Food Pantry Volunteer, Impact Leadership Village Member
- Pi Kappa Phi - Tau Chapter Founding Father
- Psychology Club Member
- Professional Development: SLC 101 - Community Leadership, USC 401 - Graduate Transitions
- Dean's List: 2020 Spring Semester
Skills
- Data Entry and Maintenance
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Customer Service and Satisfaction
- Stocking and Replenishing
- Retail Inventory
- Safety Measures
- Microsoft Office/Google Suite
- Computer Proficiency
- Teamwork Skills
- Time Management
- Inbound Cargo Logistics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inbound Expert - Target Corp.
08.2021 - Current
Food Delivery Driver - DoorDash
10.2019 - 06.2021
Fresh CAP II Associate - Walmart Inc.
05.2019 - 08.2019
Food Service Worker - AAFES
05.2017 - 07.2017
Delivery Driver Helper - UPS
11.2016 - 01.2017
North Carolina State University - Bachelor of Arts, Psychology, Minor in Cognitive Science
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