Summary
Overview
Work History
Education
Skills
Skills Affiliations
Certification
Languages
Timeline
Generic
Jessica Tom

Jessica Tom

Wauconda,IL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sr. Manager Learning and Development

Walgreens
04.2021 - Current
  • Manage large-scale projects and introduced new systems, tools, and processes to streamline efficiencies
  • Lead and develop the Learning and Development team while balancing business priorities and capacity
  • Support Retail, Pharmacy, Microfulfillment, Walgreens Health and Support Center training projects and transformation initiatives for over 15,000 team members
  • Partner with Business stake holders to determine training strategy to achieve their goals and plan for their vision

Learning and Development Manager

Underwriter Laboratories LLC
06.2019 - 04.2021
  • Established a global framework for training and qualification across Global Market Access programs
  • Developed and deployed training for schemes/programs in collaboration with key stakeholders and evaluated training effectiveness and adjust programs based on the objectives and evaluations
  • Coached subject matter experts and applied diverse approaches to help maximize learning effectiveness

Training Specialist II

ARxIUM (formerly AmerisourceBergen Technology Group)
02.2012 - 06.2019
  • Facilitated instructor led training classes on systems, soft skills and sales
  • Lead in departmental projects, such as multi-evaluation models, micro learning and evaluated e-learning
  • Developed e-learning and other training materials for pharmacy software solutions and instructor classes
  • Designed recruiting strategies including platform, screening questions and interviewing


Learning and Development Specialist

Equity LifeStyle Properties Inc.
06.2006 - 02.2012
  • Implemented a blended learning strategy by using varying training mediums and evaluation plans
  • Assisted with acquisitions efforts for onboarding and data conversion Created and designed new training courses
  • Led the team to prioritize projects and manage capacity



Marketing Representative

Equity LifeStyle Properties Inc.
01.2005 - 06.2006
  • Tracked the development of all internet leads
  • Updated content for three different websites, and marketing collateral
  • Coordinated trade shows and events and to build company brand


Education

Masters of Education - Instructional Design for Online Learning

Capella University
Minneapolis, MN
03.2016

Bachelor of Arts - Industrial/Organization Psychology

DePaul University
Chicago, IL
12.2004

Skills

  • System training
  • Partnership development
  • Sales training
  • Talent Development
  • Cross-functional collaboration
  • Strategic planning
  • Cross-functional team leadership
  • Troubleshooting and problem resolution
  • Influencing and negotiating
  • Proficient in authoring tools, Captivate, Elucidat Articulate Storyline and Rise
  • LMS experience, SumTotal, Cornerstone, Litmos, Success Factors, Learn Share, Compliance Wire
  • Accredited Scheme Certification program training in D mark, ENEC, G mark, IECEE CB, UL-EU, NOM, Gulf Tech

Skills Affiliations

  • Information Mapping Certified
  • Fluent in Cantonese
  • Psi Chi Honor Society member
  • Toastmaster member
  • Proficient in Microsoft Office, Captivate, Articulate, Full Shot, Snag-It and Internet
  • LMS experience includes: SumTotal, CornerStone, Litmos, Compliance Wire, LearnShare
  • Accredited Scheme Certification program training includes: D mark, ENEC, Gas Appliance Regulation, G mark, Gulf Tech IECEE CB Scheme, NOM Certification, UL-EU
  • System training includes: AutoMed Services, AMEX Reporting, Campground Manager, Catalyst, CCER, Clarity, Cognos, Financial Reporting, JasperSoft, Lead Tracking, Lotus Notes, MedSelect Administration Workstation, MRI Web, MRI Windows, RezExpert, RxWorks Inventory Management System, Sales & Inventory, SmartStream, Verify

Certification

Hogan Assessment

Information Mapping

Languages

Chinese (Cantonese)

Timeline

Sr. Manager Learning and Development

Walgreens
04.2021 - Current

Learning and Development Manager

Underwriter Laboratories LLC
06.2019 - 04.2021

Training Specialist II

ARxIUM (formerly AmerisourceBergen Technology Group)
02.2012 - 06.2019

Learning and Development Specialist

Equity LifeStyle Properties Inc.
06.2006 - 02.2012

Marketing Representative

Equity LifeStyle Properties Inc.
01.2005 - 06.2006

Bachelor of Arts - Industrial/Organization Psychology

DePaul University

Masters of Education - Instructional Design for Online Learning

Capella University

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Jessica Tom