Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
Timeline
CustomerServiceRepresentative
Stephen Wohlers

Stephen Wohlers

Digital Payments Expert
Omaha,NE

Summary

Digital Payments Professional with a degree in Business Administration who consistently ranks in the top 10% in quarterly and annual performance appraisals. Expert and Innovator of mobile payment technologies like Near Field Communication (NFC), Quick Reference Code (QRc), Venmo, Euro MasterCard Visa (EMV Chip Card), and Buy Now Pay Later (BNPL). Extensive experience with mobile Point of Sales (mPOS) and all types of iPad based and next gen POS systems. Expert in Government Payments with experience managing Partners who process in the Billions of dollars per year. Passionate about resolving problems and improving customer satisfaction while delivering the latest trends in technology. Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 14 years of assisting clients with financial planning processes and assessing financial data.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work History

Relationship Manager

PayPal Inc.
Omaha, NE
08.2020 - 05.2021
  • Managed portfolio of Top 10 Strategic Partners
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Educated customers about Credit, Buy Now Pay Later, Venmo, NFC, and QRc options for receiving payments.

Partnership Manager

PayPal, Inc.
Omaha, NE
08.2019 - 08.2020
  • Developed annual account objectives and formalized client communications for communication of goals and plans.
  • Joined business development meetings and supported market outreach plans to improve business development.
  • Managed escalations for Strategic Partners.
  • Developed detailed account plans based on broad guidance and direction which resulted in a 15% increase in sales.

Market Development Manager

PayPal, Inc.
Omaha, NE
10.2015 - 08.2019
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
  • Generated 300% in sales through effective networking and marketing strategies to grow new business.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Provided research and development on Mobile Payments to showcase benefits and retain customers.

Merchant Support for US Market Development

PayPal Inc.
Omaha, NE
03.2014 - 10.2015
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed portfolio with 100% customer satisfaction

Account Manager

PayPal Inc
Omaha, NE
05.2010 - 04.2013
  • Secured 150 high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
  • Developed innovative and creative sales pitches to expand prospect understanding of company.
  • Managed book of business to maintain positive relationships and make effective financial or client-related decisions.

Interim Supervisor

PayPal, PayPal Inc
Omaha, NE
01.2010 - 05.2010
  • Increased resolve rate by 9.5% while lowering call times by 3%.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Introduced team contests and goals to enhance productivity and improve employee morale.

eBay Resolutions Lead Agent

PayPal Inc
Omaha, NE
07.2009 - 12.2009
  • Expert in diffusing difficult situations and building rapport with customers at every level.
  • Exceeded goals through effective task prioritization and great work ethic
  • Identified issues, analyzed information and provided solutions to problems
  • Demonstrated respect, friendliness and willingness to help wherever needed

Resolutions Senior Agent

PayPal Inc
Omaha, NE
11.2006 - 07.2009
  • Implemented process improvements in areas that were underperforming.
  • Completed projects and work assignments despite tight deadlines.
  • Interacted with peers in other departments, which promoted continuous share of information required for job tasks.

Education

Bachelor of Science - Business Administration

University of Nebraska At Omaha
Omaha, NE
08.1997 - 05.2001

Skills

    Digital Payments

undefined

Accomplishments

Commitment to Excellence Award Q3, 2011

Presidents Club Award Winner 2012

Account Manager of the Quarter Q1, 2013

Commitment to Excellence Award Q2, 2017

Presidents Club Award Winner 2018

Software

Salesforce

Slack

Microsoft Office

Teams Video Conferencing

Zoom Video Conferencing

MS Word

MS Excel

MS Power Point

Interests

College Football

Baseball

Timeline

Relationship Manager

PayPal Inc.
08.2020 - 05.2021

Partnership Manager

PayPal, Inc.
08.2019 - 08.2020

Market Development Manager

PayPal, Inc.
10.2015 - 08.2019

Merchant Support for US Market Development

PayPal Inc.
03.2014 - 10.2015

Account Manager

PayPal Inc
05.2010 - 04.2013

Interim Supervisor

PayPal, PayPal Inc
01.2010 - 05.2010

eBay Resolutions Lead Agent

PayPal Inc
07.2009 - 12.2009

Resolutions Senior Agent

PayPal Inc
11.2006 - 07.2009

Bachelor of Science - Business Administration

University of Nebraska At Omaha
08.1997 - 05.2001

Similar Profiles

CREATE PROFILE
Stephen WohlersDigital Payments Expert