Mia House
Roselle,NJ
Summary
Effective at planning efficient shuttle routes to maximize productivity, and maintain high customer satisfaction. Good relationship-building, conflict resolution and communication skills. Diligent and reliable in meeting daily route targets and maintaining passenger safety. Knows road rules and vehicle maintenance inside and out. Accurate in handling money and confident in approaching conflicts. Reliable employee seeking Superintendent position. Offering excellent communication and good judgment.
Overview
24
24
years of professional experience
Work History
Transit Bus Operator
New York City Transit Authority
Staten Island , New York
07.2009 - Current
- Provided passenger assistance, collected fares and offered schedule and route information.
- Maintained clean and neat shuttle for passenger comfort.
- Provided information about area attractions and facility amenities.
- Operated with safety and skill to avoid accidents and delays.
- Helped elderly passengers or those with limited mobility enter and exit bus.
- Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
- Completed daily reports covering trip details, vehicle maintenance actions and reportable incidents.
- Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
- Followed schedules precisely to completely daily routes.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Protected passengers from harm and bus from excess damage by complying with traffic regulations.
Correctional Officer
New York City Department Of Corrections
East Elmhurst, NY, New York
10.2001 - 06.2009
- Booked new inmates into facility and processed inmates for release.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Completed intake paperwork, fingerprints and searches.
- Observed behavior of residents individually and in groups.
- Conducted routine and emergency head counts.
- Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
Food Service Supervisor
New York City Department Of Corrections
East Elmhurst, NY
10.1997 - 10.2001
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Established and managed team schedules and shift assignments.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Limited portion sizes and used garnishes to control food costs.
Education
High School Diploma -
East New York Transit Tech High School
Brooklyn, NY06.1994
Skills
- Situational Awareness
- Accident Reporting
- Communication and Interpersonal Skills
- Elderly and Disabled Assistance
- Calm Under Pressure
- Disruption Management
- Passenger Service and Safety
- Reliable and Punctual
- Commercial Drivers License CDL
- Accident Avoidance
Affiliations
Over 8 years volunteering with union, working closely with the President and Board Members
Co-Founded unions first Black Caucus of Staten Island and held chair as Recording Secretary
Recording Secretary for Union 726 Black Caucus
In charge of taking minutes, reaching out to members regarding meetings and on job issues. Organizing outings, plan fundraisers, getting members involved with union practices and job related rules and regulations
Timeline
Transit Bus Operator
New York City Transit Authority
07.2009 - Current
Correctional Officer
New York City Department Of Corrections
10.2001 - 06.2009
Food Service Supervisor
New York City Department Of Corrections
10.1997 - 10.2001
High School Diploma -
East New York Transit Tech High School