VERONICA B. SAGO
Business Relationship Manager
Northridge,CA
Summary
Goal-oriented Business Banking Manager offering 12 years of experience in field. Knowledgeable about banking practices, regulatory standards and available products and services. Good relationship-building, communication and program management abilities.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Business Banking – Business Relationship Manager
JPMorgan Chase
Northridge, CA
01.2018 - Current
- Manage over 100 small business clients while increasing growth by 10%
- Provide tailored banking solutions that include business lending, deposit, and cash management
- Participate in team-building activities to enhance working relationships
- Actively listen to customers, handled concerns quickly and escalated major issues to supervisor
- Increase customer satisfaction by resolving issues
- Exceed goals through effective task prioritization and great work ethic
Private Client Banker – Small Business Specialist
JPMorgan Chase
Porter Ranch, CA
01.2010 - 01.2018
- Responsible for retaining and keeping banking relationships with existing customers as well as acquiring desirable new customers
- Assured high level of customer satisfaction by building personal relationship with each client
- Identified cross sell opportunities to enhance and deepen customer relationship; furthermore, match products and services to help fulfill their needs
- Built network of internal and external partners to further enhance customers experience while meeting customers needs
- Conducted face-to face appointments and participated in sales calls to achieve consumer and small business sales goals
Retail Sales – Store Manager
Sprint NEXTEL
Northridge, CA
01.2001 - 01.2009
- Achieved 120% sales goals on consistent basis
- Maintained high level of customer service excellence
- Responsible for budgeting and cost controls for stores
- Executed corporate programs, promotions and policies
- Promoted cohesive culture
- Encouraged team building and employee development
Desktop Support
Clear Channel Communications
Burbank, CA
01.2000 - 01.2004
- Provided hands-on and phone support to cluster of 500 users over four locations in dynamic environment
- Maintained confidentiality and discretion when working with sensitive materials
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation
- Learned and implemented new software testing procedures
- Worked with various systems, and software and peripherals
- Purchased, setup and installed new computers
- Removed malware, ransomware and other threats from laptops and desktop systems
- Patched software and installed new versions to eliminate security problems and protect data
- Collaborated with vendors to locate replacement components and resolve advanced problems
Education
Bachelor of Arts - Public Sector Management
CSUN
Northridge, CA 08.2019 - 05.2022
Associate of Arts - Liberal Arts
Los Angeles Valley College
Valley Glen, CA 09.1997 - 06.2000
Skills
Team coaching
Accomplishments
First generation college graduate.
Cooking
My soups are full of flavor, with lots of colorful ingredients. They bring happiness and warmth to your heart! Additionally, I make great pupusas with amazing curtido.
Timeline
Bachelor of Arts - Public Sector Management
CSUN
08.2019 - 05.2022
Business Banking – Business Relationship Manager
JPMorgan Chase
01.2018 - Current
Private Client Banker – Small Business Specialist
JPMorgan Chase
01.2010 - 01.2018
Retail Sales – Store Manager
Sprint NEXTEL
01.2001 - 01.2009
Desktop Support
Clear Channel Communications
01.2000 - 01.2004
Associate of Arts - Liberal Arts
Los Angeles Valley College
09.1997 - 06.2000