Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Laack

Dodge Center,MN

Summary

Hardworking employee enthusiastic about learning 911 dispatching field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Also Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies.

Overview

4
4
years of professional experience

Work History

Home Health Aide

Cassia
Rochester, MN
06.2021 - 10.2022
  • Provided mobility assistance such as walking and regular exercising.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Provided residents with care for everyday needs.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Administered medication as directed by physician.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Completed medical and program reports and maintained records following clinic standard operating procedures.

Waitress

Tailgators Bar & Grill
Elgin, MN
01.2020 - 08.2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Prepared specialty desserts for customers for special occasions.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Checked identification for minimum age for sale of alcoholic beverages.

Sales Representative

Pace International
Rochester, MN
11.2021 - Current
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Talked with existing and new customers and prospects to discuss business needs and recommend optimal solutions.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Took between 20-50 sales calls a day.

Education

High School Diploma -

Century High School
Rochester, MN
06.2015

Skills

  • Account servicing
  • Systems and software programs
  • Problem solving strength
  • Retention strategies
  • Customer Relations
  • Family Support and Instruction
  • Observation Communication
  • Bed Making and Changing
  • Medication Administration
  • Records Management
  • Verbal and Written Communication
  • Cleaning and Sanitizing
  • Able to Lift 30 Pounds
  • Conflict and Complaint Resolution

Timeline

Sales Representative

Pace International
11.2021 - Current

Home Health Aide

Cassia
06.2021 - 10.2022

Waitress

Tailgators Bar & Grill
01.2020 - 08.2022

High School Diploma -

Century High School

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Olivia Laack