Andrea De La Garza
San Antonio,TX
Summary
Compassionate and dedicated professional with extensive experience in patient care at Always Best Care. Skilled in vital signs monitoring and providing emotional support, I excel in enhancing patient comfort and safety. Proven ability to collaborate effectively with healthcare teams, ensuring optimal care and fostering positive recovery environments.
Banking professional with robust background in customer service, excelling in client relations and issue resolution. Proven ability to collaborate effectively within team and adapt to changing needs. Known for reliability, flexibility, and strong focus on achieving results through effective communication and problem-solving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Home Health CNA
Always Best Care
10.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained cleanliness and organization in patient environments for optimal care.
- Provided emotional support to patients and families during recovery processes.
Banking Customer Service Representative
Bank of America
06.2016 - 07.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed transactions accurately, ensuring compliance with banking regulations and policies.
- Educated customers on products and services to enhance their banking experience.
- Collaborated with team members to streamline workflows and improve service delivery times.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
Credit Card Customer Service Representative
Chase Bank
01.2012 - 03.2015
- Resolved customer inquiries regarding account issues and transaction discrepancies efficiently.
- Educated clients on credit card features, benefits, and responsible usage strategies.
- Processed account applications and conducted thorough reviews to ensure compliance with policies.
- Assisted in training new representatives on best practices for customer interaction and service protocols.
Education
Associate of Arts - Health Information Technology
St. Philip's College
San Antonio, TX05-2027
CNA Certification - CNA
Southern Careers Institute
TX10-2025
Certification - Certified Medical Administration Assistant
Alamo Community College
St. Phillips05-2025
GED -
Bob Billa Learning Center
San Antonio06-2008
Skills
- Healthcare ethics
- Medical terminology
- Compassionate caregiver
- Recording vital signs
- Patient-focused care
- HIPAA compliance
- Medical office administration
- Basic life support
- Direct patient care
- Teller transactions
- Account servicing
- Transaction processing
- Communicating bank services
- Clerical banking support
- Digital banking
- Customer service
- Cash handling
- Team cooperation
Certification
- CNA - Certified Nurse Assistant
- CMAA - Certified Medical Administrative Assistant
- CPR/BLS - American Heart Association
Timeline
Home Health CNA
Always Best Care
10.2025 - Current
Banking Customer Service Representative
Bank of America
06.2016 - 07.2023
Credit Card Customer Service Representative
Chase Bank
01.2012 - 03.2015
Associate of Arts - Health Information Technology
St. Philip's College
CNA Certification - CNA
Southern Careers Institute
Certification - Certified Medical Administration Assistant
Alamo Community College
GED -
Bob Billa Learning Center