Thalia Banks
St Louis,MO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Restaurant/ Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Customer Service Representative / Hostess
Ruth Chris Steakhouse
SAINT LOUIS, Missouri
01.2019 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting reservations, order requests, and arranging food pick-up.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
Crew Trainer
Canes Chicken Fingers
SAINT LOUIS, MO
01.2020 - 08.2020
- Greeted all customers with smile and provided friendly service to professionally handle every need.
- Trained other employees in customer service, food safety and performance requirements.
- Maintained current knowledge of all team position requirements.
- Taught new team members correct procedures for all areas of operations.
- Wrote training manuals for new employees and trained positions according to strict company guidelines and company protocols.
Education
High School Diploma -
Parkway West Highschool
Ballwin, MO 08.2017 - 05.2021
Skills
Sales expertise
Timeline
Crew Trainer
Canes Chicken Fingers
01.2020 - 08.2020
Customer Service Representative / Hostess
Ruth Chris Steakhouse
01.2019 - 10.2020
High School Diploma -
Parkway West Highschool
08.2017 - 05.2021
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