NGOC TRUONG

• Demonstrated proficiency in performing preliminary physical tests, such as obtaining vital signs and instant drug test results
• Obtained and recorded medical histories in EMR; accurately completed medication reconciliations; documented doctors' notes and changes in medical conditions
• Dispensed medications and orthopedic rehabilitation products; authorized refills with pharmacies; sent urine samples to testing labs; managed medical and office supplies
• Assisted doctors during procedures and physical exams; prepared exam rooms and sterilized medical equipment; administered medications and injections under direction and supervision
• Provided compassionate patient support, attention, and care during visits; effectively coordinated telehealth and assisted patients with technical issues

• Assessed organizations' performance against competitors; identified areas of improvement using Malcolm Baldridge (for more than 10 organizations)
• Redefined organizational vision, mission, and core values; developed strategic plans to achieve sales targets by utilizing multiple management frameworks
• Instructed accounting departments to create yearly budgets that forecasted profits and costs for all departments; implemented accounting software
• Coordinated meetings for Board of Directors and supervised work done by personnel and departments

Project: Van An Hospital Process Management - categorized, mapped, revised, and redesigned workflows

• Localized course materials for "The 7 Habits of Highly Effective People," "Helping Clients Succeed," "4 Essential Roles of Leadership," "4 Disciplines of Execution"...
• Ensured the highest quality of in-house workshops and classes delivered (+20 classes/month)
• Organized sales and marketing events (+3 events/week); assisted with collecting and analyzing post-event data to generate leads
• Developed and implemented daily operations plans; established office policies and procedures; fostered continuous kaizen
• Maintained positive cadence of accountability through timely and relevant communication to internal and external stakeholders; informed management of staff performance.

• Answered multi-line phone system; scheduled appointments or directed calls to appropriate personnel
• Served as first point of contact for patients; greeted and assisted patients with necessary paperwork; provided clinical, billing, and administrative information
• Interacted with vendors, contractors, and professional services personnel to receive orders; directed activities and communicated instructions