Benjamin Cornwell
Enon,OH
Summary
Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
23
23
years of professional experience
Work History
Floor Sales
Menards
Miamisburg, OH
04.2021 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Alerted customers to upcoming sales events and promotions.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Outside Sales Representative
Stoops Freightliner Quality Trailer
Dayton, Ohio
04.2006 - 09.2020
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Built strong client rapport to establish diversified network of connections.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
Corporate Trainer
Proflowers.com
San Diego, CA
09.1999 - 05.2005
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Led cross-functional training for external and internal clients and created all training materials and exams.
- Held demonstrations and one-on-one coaching sessions
- Collaborated with management to identify company training needs and scheduling.
- Maintained records on attendance and participation.
- Authored, updated and implemented training procedures.
- Held online and conference call training session to accommodate off- site employees.
- Coached new managers on store procedures, policies and customer service
- Developed and responded to incoming and outgoing correspondence.
Warehouse Supervisor
United Retail - Avenue Clothing
Troy , Ohio
03.1998 - 09.1999
- Supervised shipping and receiving, distribution, and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Operated warehouse material handling equipment correctly to move loads.
- Maintained high levels of accuracy in daily operations.
- Oversaw daily operations and shipping and handling processes.
- Supervised shipping and handling operations.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Used warehouse management software to reconcile daily inventory.
- Kept detailed records of inventories and merchandise inventory transactions.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Supported production workers in meeting goals without compromising safety and compliance.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Adhered to industry best practices for warehousing, material handling and documentation.
- Started up and shut down processing equipment.
Education
Bachelor of Science - Management Science
Wright State University
Dayton, OH06.1997
Skills
- Loss Prevention
- Available Nights, Weekends and Holidays
- Meeting Sales Goals
- Payment Processing
- Inventory Management
- Sales and Promotions
- Customer Service
- Computer Proficiency and Microsoft Office
- Strong Communication and Interpersonal Skills
- Product Demonstrations
- Returns and Exchanges
- Locating Merchandise
- Exceeding Customer Expectations
- Ability to Lift 40 pounds
- Product Knowledge
- Brand Promotion
- Excellent Written and Verbal Communication
- Building Customer Relationships and Loyalty
- Relationship Building
- Register Opening and Closing
- Guest Services
- Trade-In Quotes
- Team Leadership
- Friendly and Helpful
Timeline
Floor Sales
Menards
04.2021 - Current
Outside Sales Representative
Stoops Freightliner Quality Trailer
04.2006 - 09.2020
Corporate Trainer
Proflowers.com
09.1999 - 05.2005
Warehouse Supervisor
United Retail - Avenue Clothing
03.1998 - 09.1999
Bachelor of Science - Management Science
Wright State University