Vickie Tuttle
Customer service
New Braunfels,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
13
13
years of professional experience
Work History
Associate Support Department Supervisor
The Home Depot Inc
04.2016 - 01.2021
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Interceded between employees during arguments and diffused tense situations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Department Supervisor
The Home Depot Inc
08.2014 - 04.2016
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
Customer Service Manager
The Home Depot Inc
08.2012 - Current
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Researched and corrected customer concerns to promote company loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Education
Psychology
Del Mar College
Corpus Christi, TXSkills
- Employment law
- Coaching and Training
- Business Intelligence
- Order Supplies
- Government Policy
- Staff Training
- Conflict Resolution Techniques
- Conflict Management
- Information Confidentiality
- Employee Scheduling
Timeline
Associate Support Department Supervisor
The Home Depot Inc
04.2016 - 01.2021
Department Supervisor
The Home Depot Inc
08.2014 - 04.2016
Customer Service Manager
The Home Depot Inc
08.2012 - Current
Psychology
Del Mar College
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