- Outdoor Recreation
- Embracing outdoor adventures such as snowboarding and hiking
NICHOLAS FOLKESSON
Kent,United States
Summary
Dedicated ride operator at Cedar Point for 3 summers, where I learned crucial communication skills and the importance of a keen eye. For 3 winters I have been a dedicated Rental Supervisor at Boston Mills Brandywine Ski Resort, learning important people leading skills and problem solving skills. I am experienced with team leadership and operational management. I utilizes strong organizational skills to optimize workflow and improve team efficiency. I maintain a track record of fostering collaborative work environment to achieve collective goals.
Overview
4
4
years of professional experience
Work History
Lift Supervisor/Operator
Brandywine Ski Resort
11.2023 - Current
- Provided timely assistance to guests experiencing difficulties or requiring special accommodations while using the lift.
- Identified potential hazards or concerns within the lift area, promptly addressing them before they escalated into larger issues.
- Handled challenging situations calmly under pressure, resolving conflicts professionally while maintaining excellent guest relations standards.
- Communicated effectively with coworkers, supervisors, and mountain patrol, facilitating a well-coordinated work environment.
Ride Operator - Team Lead
Cedar Point
05.2021 - 10.2023
- Managed the safety of guests through strict procedures and policies to be followed
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
Rental Supervisor
Boston Mills Brandywine Ski Resort
12.2020 - 03.2023
- Assisted guests in the rental process, as well as managed a crew of up to 15 to ensure an efficient flow to the department
- Learned strong problem solving skills and acquired a keen eye
- Improved operational efficiency by implementing streamlined rental processes and training staff on best practices.
- Evaluated employee performance regularly, identifying areas for improvement and providing opportunities for growth within the company.
Education
Bachelors - Accounting
Kent State University
Kent, Ohio11.2024
Skills
- Safety awareness
- Initiative-taking
- Lift inspection
- Multitasking
- Team building
- Professionalism
- Adaptability
- Reliability
- Team Leadership
- Microsoft Excel
- Complaint resolution
- Microsoft PowerPoint
Interests
Timeline
Lift Supervisor/Operator
Brandywine Ski Resort
11.2023 - Current
Ride Operator - Team Lead
Cedar Point
05.2021 - 10.2023
Rental Supervisor
Boston Mills Brandywine Ski Resort
12.2020 - 03.2023
Bachelors - Accounting
Kent State University
Similar Profiles
Oliver IveyOliver Ivey
Ticket Scanner at Boston Mills Brandywine Ski ResortTicket Scanner at Boston Mills Brandywine Ski Resort
Nicholas FolkessonNicholas Folkesson
Lift Operator at Boston Mills Brandywine Ski ResortLift Operator at Boston Mills Brandywine Ski Resort
Jake MarzulliJake Marzulli
Customer Service/Food Service Worker at Brandywine Ski ResortCustomer Service/Food Service Worker at Brandywine Ski Resort