Teresa Roberts
Chicago,IL
Summary
Experienced customer service representative with a strong background in order fulfillment, warehouse processes, and inventory management. With over 10 years of industry experience, consistently demonstrating reliability and dependability in contributing to team objectives. Organized and skilled at managing multiple priorities with a positive attitude. Always willing to take on added responsibilities to ensure achievement of team goals.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Inventory Specialist
HelloFresh
1 2024 - 08.2024
- Data entry
- Completed physical inventory counts each month.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
Inventory Control Supervisor
WIS International
07.2022 - 01.2024
- Collaborated with purchasing department to maintain optimal stock levels and minimize overstocks or stockouts.
- Ensured compliance with safety regulations by maintaining a clean, organized warehouse environment and proper handling of hazardous materials.
- Fostered culture of continuous improvement, leading initiatives for process optimization that enhanced operational efficiency.
- Facilitated regular communication between departments for seamless coordination in replenishment activities.
- Achieved significant time savings for inventory counts with introduction of RFID technology, simplifying audit process.
Front Desk Agent
Sixt Rent a Car
12.2021 - 11.2022
- Inventory management
- Increased customer loyalty with exceptional communication skills and personalized service.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Contributed to team success by consistently meeting or exceeding performance targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Supported sales efforts through upselling vehicles, amenities, or special packages.
Call Center Customer Service Representative
TelAssist
04.2021 - 12.2021
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
Associate of Arts - General Studies
Harold Washington Community College
Chicago, IL 05.2015 - Current
GED - General
Olive Harvey Community College
Chicago, IL 01.2014 - 08.2014
Bachelor of Science - Criminal Justice
Chicago State University
Chicago, IL 05.2001 -
Skills
Inventory control
Material handling
MS office
Digital and physical count
Customer service
Pivot tables
Analytical thinking
Certification
Driver's License
Timeline
Inventory Control Supervisor
WIS International
07.2022 - 01.2024
Front Desk Agent
Sixt Rent a Car
12.2021 - 11.2022
Call Center Customer Service Representative
TelAssist
04.2021 - 12.2021
Associate of Arts - General Studies
Harold Washington Community College
05.2015 - Current
GED - General
Olive Harvey Community College
01.2014 - 08.2014
Bachelor of Science - Criminal Justice
Chicago State University
05.2001 -
Inventory Specialist
HelloFresh
1 2024 - 08.2024
Similar Profiles
Naomi AmbroseNaomi Ambrose
Logistics Coordinator at HelloFreshLogistics Coordinator at HelloFresh
Adis ElijazovicAdis Elijazovic
Logistics Manager at HelloFreshLogistics Manager at HelloFresh
Brandon DavisBrandon Davis
Zendesk Senior Administrator at HelloFreshZendesk Senior Administrator at HelloFresh
Chirag JainChirag Jain
Associate Director of Transportation Strategy at HelloFreshAssociate Director of Transportation Strategy at HelloFresh
Bianca PettisBianca Pettis
Alumni Coordinator at Beautiful Seed FoundationAlumni Coordinator at Beautiful Seed Foundation