Vanessa Sherrer
Lancaster,SC
Summary
Understanding Peer Support Specialist knowledgeable in care system navigation and willing to share life experiences related to mental illness. Energetic professional with more than seven years of expertise providing mental support as well as advice and assistance to those wanting to change lives positively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Peer Support Specialist
Easterseals
Statesville, NC
05.2019 - Current
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Communicated with individuals' family members, offering information and insight into support services available at community level.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
Care Advocate
Monarch Mental Health
Charlotte, North Carolina
01.2017 - 04.2019
- Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
- Prepared documents and reports for clinical reviews and discharge plans.
- Met with community providers to foster good rapport and relationships and identify new programs.
- Participated in facility meetings with treatment team to develop successful aftercare plans.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Eligibility Specialist
American Red Cross
Charlotte, North Carolina
05.2010 - 01.2016
- Documented all communication with applicants and inputted information into system
- Followed guidelines from the FDA when reviewing applicant data to determine patient's eligibility
- Answered incoming calls and responded to emails while maintaining a 94%- 97% adherence
- Educated patients on their eligibility for donating blood and or platelets
Education
No Degree - Human Services
Pierce College
Puyallup, WASkills
- Group Activities
- Developing Agendas
- Clients Rights
- Peer Interaction
- Emotional Support
- Scheduling Medical Appointments
- Effective Listening
- Service Navigation
- Phone Inquiries
- Community Organization
- Crisis Prevention Intervention
- Living Skills Assistance
- Family Outreach
Certification
- NCPS - National Certified Peer Specialist
Timeline
Certified Peer Support Specialist
Easterseals
05.2019 - Current
Care Advocate
Monarch Mental Health
01.2017 - 04.2019
Eligibility Specialist
American Red Cross
05.2010 - 01.2016
No Degree - Human Services
Pierce College
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