Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Fisher

Charlotte,NC

Summary

Dedicated customer service expert with a passionate work ethic and drive to promote workplace excellence. Highly analytical, solution oriented team player using shared resources and knowledge to best support operations and enhance consumer experience.

Overview

6
6
years of professional experience

Work History

Customer Service & E-commerce Supervisor

Whole Foods Market
03.2022 - 06.2024
  • Delivered excellent customer service while overseeing merchandise returns, high-volume call lines, product ordering, and retail operations
  • Supervised sales floor and provided necessary troubleshooting to ensure all needs are met in a timely manner and up to customer satisfaction
  • Increased productivity by delegating tasks and setting clear expectations for team members
  • Utilized company technology and e-commerce platforms to track key metrics and provide further optimization of online ordering
  • Maintained cash office by accurately counting and reconciling tills, monitoring cash transactions, and tracking any variances in accordance to company policy


Certified Trainer- Server

Ruby Sunshine
08.2020 - 03.2022
  • Gained training certification and educated new hires on customer expectations, restaurant demands, and proper cash handling
  • Promoted company product and background to team members and customers in order to boost sales and assure a well-rounded customer experience
  • Applied diverse Point-of-Sale system knowledge, including handheld sale devices used to streamline ordering and maximize restaurant throughput


Restaurant Server

Cantina 1511
05.2018 - 02.2020
  • Delivered prompt and high-quality service to numerous guests, while also running food and beverage, replenishing and restocking service areas, and maintaining cleanliness throughout the store
  • Communicated up-to-date menu trainings and service knowledge to team members
  • Used computer Point-of-Sale systems to accurately record orders, process transactions, and grant complimentary items



Education

Master of Science - Psychology

University of North Carolina Charlotte
2025

Associates Degree – AA -

Central Piedmont Community College
05.2019

Skills

  • Leadership development
  • Customer Service and support
  • Time management and organization
  • E-commerce platform
  • Creative solutions and adaptability
  • Cash handling and reconciliation
  • Team Supervision
  • Microsoft Office Suite

Timeline

Customer Service & E-commerce Supervisor

Whole Foods Market
03.2022 - 06.2024

Certified Trainer- Server

Ruby Sunshine
08.2020 - 03.2022

Restaurant Server

Cantina 1511
05.2018 - 02.2020

Master of Science - Psychology

University of North Carolina Charlotte

Associates Degree – AA -

Central Piedmont Community College
Lauren Fisher