Lauren Fisher
Charlotte,NC
Summary
Dedicated customer service expert with a passionate work ethic and drive to promote workplace excellence. Highly analytical, solution oriented team player using shared resources and knowledge to best support operations and enhance consumer experience.
Overview
6
6
years of professional experience
Work History
Customer Service & E-commerce Supervisor
Whole Foods Market
03.2022 - 06.2024
- Delivered excellent customer service while overseeing merchandise returns, high-volume call lines, product ordering, and retail operations
- Supervised sales floor and provided necessary troubleshooting to ensure all needs are met in a timely manner and up to customer satisfaction
- Increased productivity by delegating tasks and setting clear expectations for team members
- Utilized company technology and e-commerce platforms to track key metrics and provide further optimization of online ordering
- Maintained cash office by accurately counting and reconciling tills, monitoring cash transactions, and tracking any variances in accordance to company policy
Certified Trainer- Server
Ruby Sunshine
08.2020 - 03.2022
- Gained training certification and educated new hires on customer expectations, restaurant demands, and proper cash handling
- Promoted company product and background to team members and customers in order to boost sales and assure a well-rounded customer experience
- Applied diverse Point-of-Sale system knowledge, including handheld sale devices used to streamline ordering and maximize restaurant throughput
Restaurant Server
Cantina 1511
05.2018 - 02.2020
- Delivered prompt and high-quality service to numerous guests, while also running food and beverage, replenishing and restocking service areas, and maintaining cleanliness throughout the store
- Communicated up-to-date menu trainings and service knowledge to team members
- Used computer Point-of-Sale systems to accurately record orders, process transactions, and grant complimentary items
Education
Master of Science - Psychology
University of North Carolina Charlotte
2025
Associates Degree – AA -
Central Piedmont Community College
05.2019
Skills
- Leadership development
- Customer Service and support
- Time management and organization
- E-commerce platform
- Creative solutions and adaptability
- Cash handling and reconciliation
- Team Supervision
- Microsoft Office Suite
Timeline
Customer Service & E-commerce Supervisor
Whole Foods Market
03.2022 - 06.2024
Certified Trainer- Server
Ruby Sunshine
08.2020 - 03.2022
Restaurant Server
Cantina 1511
05.2018 - 02.2020
Master of Science - Psychology
University of North Carolina Charlotte
Associates Degree – AA -
Central Piedmont Community College