Alyssa Lomeli
Northridge,CA
Summary
I am a hardworking, experienced Supervisor bringing over 6 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. I am accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. I am a detail-oriented individual with exceptional communication and a proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. I am recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. I bring a fresh perspective and strong commitment to quality and success. I am recognized for adaptability and proactive approach in delivering effective solutions. I am eager to help new hires advance in career knowledge and development goals while maintaining a warm inclusive environment.
Overview
8
8
years of professional experience
Work History
Customer Service & E-Commerce Supervisor
Whole Foods Market
20209 Rinaldi St.
03.2024 - Current
- Streamlined return processes to expedite refunds or exchanges while minimizing negative impact on overall sales figures.
- Evaluated customer feedback regularly, identifying areas of opportunity or concern for prompt resolution and continuous improvement efforts.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Researched issues to obtain appropriate answers to customer inquiries.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Supervisor
Starbucks
07.2016 - 08.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Boosted team morale and performance by creating a warm and welcoming environment.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Trained new employees on proper cash routines, procedures, and requirements.
Education
LA Valley College
5800 Fulton Ave 08.2014 -
High School Diploma -
Valley Academy of Arts & Sciences
Northridge, CA07.2014
Skills
Problem-Solving
Time Management
Customer Service
Positive and Constructive Feedback
Delegating Work
Complaint resolution
Policy Enforcement
Multitasking and Organization
Coaching and Mentoring
Timeline
Customer Service & E-Commerce Supervisor
Whole Foods Market
03.2024 - Current
Supervisor
Starbucks
07.2016 - 08.2023
LA Valley College
08.2014 -
High School Diploma -
Valley Academy of Arts & Sciences