Christina DeSantis
Hayward,CA
Summary
Motivated System Service Foreworker of 4 years of experience which thrives in fast-paced environments. Worked in San Francisco, fast paced environment overseeing 14 stations, at times covering multiple zones. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to District policy and procedures.
Overview
15
15
years of professional experience
Work History
System Service Foreworker II
Bay Area Rapid Transit
San Francisco, CA
02.2019 - Current
- Schedule, coordinate and assign up to 25 System Service workers for their daily cleaning schedules. Assign work with a specific standard to be accomplished within a certain timeframe
- Respond promptly to customer and employee complaints. My goal is to resolve them in a timely manner
- Train and evaluate new hires.
- Provide hot seat training for new hires during the past year
- Coordinates with various departments for events, grand openings, closures and other unforeseen activities to limit impact on revenue
- Resolves minor disputes and informs supervisors of disciplinary problems requiring action.
- Interprets District policies and procedures to employees
- Conducts bi-weekly safety meetings of shop issues, and enforces proper use of safety equipment and work practices
- Maintains logs and records, and of work to be performed. I keep management advised of unusual conditions and circumstances
System Service Crew Leader
Bay Area Rapid Transit
Oakland
06.2014 - 02.2019
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Received assignment, allocated responsibilities, ensuring work done in timely manner
- Troubleshoot equipment, ensured all equipment set up properly
- Transported daily work materials to worksite and staged supplies in work area to facilitate timely completion of day's goals.
- Communicated effectively with upper management, team members to keep everyone informed.
- Worked in team environment to maintain high levels of productivity.
- Buffed, striped and waxed floors. Used high speed and low speed buffing. Shampooed carpets, pressure washed stations and platforms (yellow striping emphasized)
System Service Worker
Bay Area Rapid Transit
10.2006 - 06.2014
- Cleaned stations and other assignments provided by Foreworker
- Addressed biohazards following District rules and procedures
- Striped and waxed floors using wax machines. High speed, low speed buffing
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
Education
Associate of Science - Business Management
Chabot College
Hayward, CA06.2018
Skills
- Efficient and Detail-Oriented
- Follows through with work assignments
- Proactive in the field to ensure work gets completed
- Communicates with both employees and management in timely manner concerning issues and problems
- Has over 15 years with the District
Timeline
System Service Foreworker II
Bay Area Rapid Transit
02.2019 - Current
System Service Crew Leader
Bay Area Rapid Transit
06.2014 - 02.2019
System Service Worker
Bay Area Rapid Transit
10.2006 - 06.2014
Associate of Science - Business Management
Chabot College
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