Fondella Greene
Ocala ,FL
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
God’s Gifts Christian Academy
Ocala , Fl
01.2022 - Current
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Kept reception area clean and neat to give visitors positive first impression.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Responded to inquiries from callers seeking information.
- Handled office supply orders and inventorying.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
Call Center Representative
AT&T Call Center
Ocala , Fl
05.2021 - 01.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Boosted customer service satisfaction ratings through consistent quality control.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Correctional Officer
Lowell Correctional Institution
Ocala , Fl
01.2019 - 10.2021
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
Lead Teacher
Creative Beginnings Preschool
Ocala , FL
07.2017 - 10.2018
- Chose optimum curriculum for the class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
Cashier
Taco Bell
Ocala , FL
03.2015 - 06.2017
- Helped customers complete purchases, locate items and receive items.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reviewed new promotions and monitored price changes.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Processed customer refunds and exchanges according to established guidelines.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Education
No Degree - Criminal Justice
Rasmussen College
Ocala Fl High School Diploma -
Vanguard High School
Ocala, FL06.2015
Skills
- Verbal and Written Communication
- Research and Analytical Skills
- Multi-Line Telephone Systems
- Office Equipment Operation
- Professional and Courteous
- Confidentiality and Data Protection
- Microsoft Office Suite
- Highly Efficient and Productive
- Customer Service
Certification
CPR & First Aid certified
Timeline
Administrative Assistant
God’s Gifts Christian Academy
01.2022 - Current
Call Center Representative
AT&T Call Center
05.2021 - 01.2022
Correctional Officer
Lowell Correctional Institution
01.2019 - 10.2021
Lead Teacher
Creative Beginnings Preschool
07.2017 - 10.2018
Cashier
Taco Bell
03.2015 - 06.2017
No Degree - Criminal Justice
Rasmussen College
High School Diploma -
Vanguard High School
CPR & First Aid certified
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