Communicated effectively with individuals and groups, including customers, suppliers, and associates, to drive operational success and resolve concerns
Implemented business plans for warehouse operations by managing staffing and scheduling, assigning duties, and coordinating workloads, ensuring alignment with production, quality, and safety goals
Managed daily warehouse operations, overseeing the processing, packaging, and storage of materials and supplies
Controlled overtime to stay within budget limits
Developed and enforced Standard Operating Procedures (SOPs) for retail operations, ensuring that associates adhered to company policies and procedures, which improved efficiency and compliance across all shifts
Led the parcel banding project, coordinating dual teams for improved shipping cost-efficiency and operational performance
Refinements in labeling and team coverage led to top performance metrics company-wide
Acted as the primary liaison in the implementation of the Management Operating System (MOS), enhancing workflow optimization, inventory management, and overall warehouse performance through effective communication with cross-functional teams
Conducted bi-weekly customer meetings to ensure alignment with compliance standards and customer needs, fostering collaborative relationships and ensuring high-quality service delivery
General Warehouse Associate
The Home Depot Warehouse
08.2018 - 03.2020
Supervised the unloading of trailers and managed the return of products to vendors, ensuring compliance with safety standards and warehouse procedures
Maintained clean and organized work areas to enable safe and efficient operations for forklifts and Electric Pallet Jacks (EPJs)
Identified and resolved operational issues, escalating to supervisors when necessary to ensure seamless operations
Education
Master of Business - Professional Leadership
Middle Georgia State University
Macon, GA
05.2024
Bachelor of Science - Business Administration, Concentration: Marketing