Jerred Mcdonald
Mooresville,NC
Summary
Dedicated and results-oriented Maintenance and Operations Leader with over 14 years of experience in industrial, logistics, and manufacturing environments. Proven track record of enhancing operational efficiency, driving safety initiatives, and developing high-performing teams. Expertise in preventive maintenance, complex troubleshooting, and project management. Adept at leveraging data and key metrics to exceed standards, and improve productivity.
Overview
15
15
years of professional experience
Work History
Operations Supervisor
FedEx Ground
Charlotte, NC
09.2021 - Current
- Managed the operational package unload process, ensuring efficiency and adherence to key metrics.
- Coached and developed team members on unload techniques, efficiency improvements, and career advancement opportunities.
- Built and utilized metric and data trackers to identify trends and drive results-based performance improvements.
- Oversaw unload throughput to meet critical metrics such as Total Labor Hours (TLH).
- Managed administrative reports for time card edits, missed punches, and safety compliance.
- Handled team roster management, including attendance tracking and necessary documentation.
- Responsible for verifying trailer accuracy and clearance within the system.
- Provided management, coaching, and support for other key areas, including the Yard, Loadside, TMS, and Central Control.
Maintenance Technician III
FedEx Ground
Charlotte, NC
03.2025 - 08.2025
- Execute and schedule all preventive maintenance (PMS); create new PM processes.
- Troubleshoot, read, and replace VFDs; perform electrical work as needed.
- Repair/replace bearings, shafts, rollers, and motors.
- Weld frames and fabricate improvement sections.
- Manage safety projects and inventory; log hours and motor amps in Maximo.
- Master and execute all contingency plans.
Operations & Yard Supervisor
FedEx Ground
Charlotte, NC
09.2022 - 03.2025
- Rebuilt the yard from the least safe in the NC district to a top-20 yard within 6 months.
- Led, coached, and developed small to medium-sized teams across various areas.
- Rebuilt problematic area cultures to align with the FedEx vision and standards.
- Developed entry-level employees into trainers and operations supervisors.
- Re-engineered schedules to meet operational needs and ensure customer promises.
- Trained package handlers on loading, unloading, and scanning fundamentals.
- Maintenance Tech of the Month (FedEx)
- Leadership/Management Class (Coil Plus)
Maintenance Technician II
FedEx Ground
Charlotte, NC
09.2021 - 09.2022
- Performed preventive maintenance and critical repairs on bearings, shafts, motors, and VFDs.
- Adjusted timing on belts, motors, and photoeyes to optimize performance.
- Used ISS software to troubleshoot and resolve sortation system issues.
- Created preventative part replacement processes.
Field Technician II
Spectrum
Greensboro, NC
08.2020 - 09.2021
- Managed a flexed schedule, completing jobs in a timely and efficient manner.
- Built strong relationships with customers.
- Analyzed and troubleshot problems with cable, network, and equipment.
- Replaced and spliced aerial and underground cable when necessary.
Team Lead
Coil Plus
Greensboro, NC
08.2016 - 08.2020
- Led team in processing work orders to precise customer specifications.
- Operated heavy machinery to slit rolled steel coils to specific size, gauge, and width.
- Navigated team members to areas needing help to improve turnover times.
- Managed production schedule to best meet production and customer demand.
- Operated HMI, IMS (high-precision camera), and Accuray (thickness gauge) systems.
- Operated overhead crane and forklift to load and unload various materials.
Upholsterer
Klaussner Home Furnishings
Asheboro, NC
01.2011 - 08.2016
- Built furniture per work order instructions using an air-powered staple gun.
- Applied appropriately sized springs for seating, plus cardboard and nylon strapping.
- Excelled in a production paid job (paid per piece finished).
Education
Coursework - Game Design & Project Management
Fullsail University
Winter Park, FLHigh School Diploma -
Southwestern Randolph High School
Asheboro, NCSkills
- Leadership & Development
- ABLE Leadership & Breaking Ground
- Project Management
- Team Lead/Supervisor
- Switcher Trainer
- Developing Maintenance Techs
- Operations & Logistics
- Schedule Management
- KPI & Metric Analysis
- Administrative Processes
- Data Visualization
- Central Control (NCRS/275)
- Maintenance & Technical
- VFD Troubleshooting
- Basic Ladder Logic
- PM Process Generation
- Welding & Fabrication
- Precision Measuring Devices
- Maximo
- AS400
- ISS
- TMS
- MS Office
- Google Suite
- Advanced Computer/Network Troubleshooting
- Equipment Operation
- Yard Switcher (Kalmar Ottawa T2)
- Overhead Crane & Forklift
- Heavy Machinery (Metal Slitter Line)
Awards Recognition
- Bravo Zulu Award (FedEx Maintenance)
- Peak Player Award (FedEx)
- Operations Supervisor of the Month (FedEx)
Leadership Highlights
- FedEx Operations Leadership, Turned around a struggling midnight sort supervisor group by identifying key opportunities and implementing strategies to achieve target metrics and run a productive, efficient sort. Coached supervisors on problem-solving, area management, effective communication, and training their employees on core operational expectations.
- FedEx Maintenance Leadership, Instrumental in establishing a new maintenance team in a newly built facility in Savannah. Taught new technicians foundational processes for troubleshooting, preventive analysis, and plan execution to exceed building standards. Provided hands-on training for all sorter systems, real-time parameter adjustments, and effective downtime management protocols for all operational stakeholders.
Timeline
Maintenance Technician III
FedEx Ground
03.2025 - 08.2025
Operations & Yard Supervisor
FedEx Ground
09.2022 - 03.2025
Operations Supervisor
FedEx Ground
09.2021 - Current
Maintenance Technician II
FedEx Ground
09.2021 - 09.2022
Field Technician II
Spectrum
08.2020 - 09.2021
Team Lead
Coil Plus
08.2016 - 08.2020
Upholsterer
Klaussner Home Furnishings
01.2011 - 08.2016
Coursework - Game Design & Project Management
Fullsail University
High School Diploma -
Southwestern Randolph High School