Brandon Runyon
Berrien Center,MI
Summary
. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Tech Advisor
Verizon
Saint Joseph, MI
02.2019 - Current
- Monitored technology infrastructure against core standards to provide technical assessment and advisory services.
- Contributed technical oversight to assist team project fulfillment.
- Assist in helping customers solve and discover communication needs
- Quoted prices, discussed benefits and redirected questions to overcome objections.
- Answered questions concerning prices and availability of phones and other devices.
- Educated customers on company systems, form completion and access to services.
- Handle 300+ sales transactions and beating sales expectations 25% or more each month.
Assistant Store Manager
Tread Quarters Discount Tires
Greenville, SC
05.2018 - 02.2019
- Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training
- Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
- Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt
- Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor
- Promotes sales by demonstrating merchandise and products to customers
- Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery
- Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions
- Maintain safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals
- Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand
- Prepares reports by collecting, analyzing, and summarizing information
- Maintains quality service by establishing and enforcing organization standards
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
- Contributes to team effort by accomplishing related results as needed.
Regional Customer Service Manager
RNR Tire Express
Greenville, SC
03.2016 - 07.2018
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Created customer support strategy to increase customer retention.
Education
Associate - Information Technology
Lake Michigan College
Niles 02.2014 - 06.2015
High School Diploma -
Niles High
09.2011 - 06.2015
Skills
Networking knowledge
Negotiations strength
Outgoing nature
Team building
Training and Development
Staff Management
Performance Optimization
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Tech Advisor
Verizon
02.2019 - Current
Assistant Store Manager
Tread Quarters Discount Tires
05.2018 - 02.2019
Regional Customer Service Manager
RNR Tire Express
03.2016 - 07.2018
Associate - Information Technology
Lake Michigan College
02.2014 - 06.2015
High School Diploma -
Niles High
09.2011 - 06.2015