Summary
Overview
Work History
Education
Skills
Timeline
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Lakia Blassingame

Ardmore,OK

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Technical Advisor

Concentrix
Ardmore, OK
09.2023 - Current
  • Served as primary point of contact for triaging technical issues.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.
  • Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
  • Contributed technical oversight to assist team project fulfillment.
  • Troubleshot system errors, identified root causes and implemented corrective measures.

Sales Manager

Aaron's Sales And Lease
Ardmore, OK
12.2021 - 03.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Marketing to potential clients and past clients through email and phone calls.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built relationships with customers and community to establish long-term business growth.

Operations Manager

Dollar Tree Stores
Ardmore, OK
01.2020 - 08.2020
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Trained new employees on proper protocols and customer service standards.

Market Manager

Easy Wireless
Oklahoma
08.2015 - 10.2017
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Coached sales team members in effective selling strategies and closing techniques.
  • Maximized customer satisfaction by effectively coordinating service delivery for customers across territory.
  • Networked in market to build partnerships and connections with prospects.
  • Managed team scheduling and coordinated appointments between sales teams and prospects.
  • Organized promotional events and interacted with community to increase sales volume.

Technical Support Representative

Sprint
Lenexa, KS
06.2008 - 07.2012
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to various technical support needs.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Responded promptly to incoming sales leads and requests for technical support.

Education

Associate of Applied Science - Business And Managerial Economics

University of Phoenix
Tempe, AZ
12.2011

Skills

  • Technical Support Triage
  • Analytics
  • Tech-Savvy
  • Networking Knowledge
  • Project Planning
  • Customer Support
  • System Integration
  • Organizational Skills
  • Problem-solving aptitude
  • Written Communication

Timeline

Technical Advisor

Concentrix
09.2023 - Current

Sales Manager

Aaron's Sales And Lease
12.2021 - 03.2023

Operations Manager

Dollar Tree Stores
01.2020 - 08.2020

Market Manager

Easy Wireless
08.2015 - 10.2017

Technical Support Representative

Sprint
06.2008 - 07.2012

Associate of Applied Science - Business And Managerial Economics

University of Phoenix

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Lakia Blassingame