Alicia Hines
Brewster,OH
Summary
Experience in patient care. Customer service oriented. Outstanding verbal and written communication skills. Organized, effective, highly adaptive, fast learner.
Overview
6
6
years of professional experience
Work History
Deli Clerk
Brewster IGA
Brewster, OH
05.2023 - Current
- Greeted customers in a friendly and professional manner.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Adhered to health regulations regarding food handling and sanitation standards.
Licensed Massage Therapist
Massage Envy
Canton, OH
08.2018 - 09.2022
- Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
- Assessed client needs and developed individualized treatments plans to address the specific health needs of each client.
- Cleaned and sterilized equipment before each use according to established protocols.
- Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
- Ensured a safe environment for both staff members and clients at all times by adhering to safety regulations set forth by the state licensing board.
- Maintained detailed client records, including treatment notes and health history, ensuring confidentiality and compliance with HIPAA regulations.
Education
Certificate - Patient Care Technician
Larock Healthcare Academy
Canton, OH08-2024
Certificate - Cardiac Monitor Technician
Larock Healthcare Academy
Canton, OH08-2024
Certificate - Phlebotomy Technician
Larock Healthcare Academy
Canton, OH08-2024
Associate of Science - Massage Therapy
Stark State College
Canton, OH06-2012
High School Diploma -
Perry High School
Massillon, OH06-2008
Skills
- Customer Service
- Vital signs monitoring
- Catheter Care
- Attention to Detail
- Time Management
- Effective Communication
Timeline
Deli Clerk
Brewster IGA
05.2023 - Current
Licensed Massage Therapist
Massage Envy
08.2018 - 09.2022
Certificate - Patient Care Technician
Larock Healthcare Academy
Certificate - Cardiac Monitor Technician
Larock Healthcare Academy
Certificate - Phlebotomy Technician
Larock Healthcare Academy
Associate of Science - Massage Therapy
Stark State College
High School Diploma -
Perry High School
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