Maria Vanegas
Phoenix,AZ
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
12
12
years of professional experience
Work History
HR Assistant/Receptionist
OBGYN Medical Center Associates
Phoenix, AZ
05.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Radiology Scheduler
Scottsdale Medical Imaging LTD.
Scottsdale, Arizona
07.2019 - 04.2020
- Collected, organized and entered patient data into medical systems.
- Retrieved medical data for physicians and patients.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Secured confidential patient information from unauthorized access.
Claims Clerk/Administrative Assistant
Health Choice Of Arizona
Phoenix , AZ
04.2017 - 06.2019
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Analyzed information gathered by investigations to report findings and recommendations.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
CSR/CSR/Administrative Assistant
Penske Automotive
Chandler, AZ
01.2013 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cosmetic Beauty Advisor
Sephora
Gilbert, AZ
2014.Feb - 2017.Jan
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Monitored current trends to understand fashions and better serve customer needs.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
Education
Associate of Science - Psychology
Southern New Hampshire University
Online 05.2026
High School Diploma -
Campo Verde High School
Gilbert, AZ05.2012
Skills
- Verbal and Written Communication
- Multi-Line Phone Systems
- Payment Processing
- Data Entry and Database Software
- Documentation and Reporting
- Administrative Support
- Microsoft Office Suite
- Scheduling and Calendar Management
- Positive Attitude and Energetic
- Courteous and Professional
- Customer Service-Oriented
- Computer Proficiency
- Customer Complaint Resolution
Timeline
HR Assistant/Receptionist
OBGYN Medical Center Associates
05.2020 - Current
Radiology Scheduler
Scottsdale Medical Imaging LTD.
07.2019 - 04.2020
Claims Clerk/Administrative Assistant
Health Choice Of Arizona
04.2017 - 06.2019
Cosmetic Beauty Advisor
Sephora
2014.Feb - 2017.Jan
CSR/CSR/Administrative Assistant
Penske Automotive
01.2013 - 03.2017
Associate of Science - Psychology
Southern New Hampshire University
High School Diploma -
Campo Verde High School
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