Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies are working out, sports, working on cars
Work Availability
Quote
Timeline
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Josesonren Jones

Hampton,VA

Summary

Transitioning enthusiastic Airman, eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of training in Computer Technology and how it aids in workplace growth and efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Asset Management Administrator

United States Air Force
HAMPTON, Virginia
12.2021 - Current
  • Provides accountability of Air Force assets on installation throughout their life cycle from purchase to distribution, production and archiving
  • Provides support for hardware asset and software asset requests, reviews and makes decisions on unit purchase requests and researches to make decisions for software installation requests
  • Monitored Automatic Information Manager program on Joint Base Langley-Eustis playing vital role in base operations and productivity
  • Keeping records of IT assets for Air Force allowing maximum cost return on equipment to be salvaged for scrap; or re-salvaged and sent to auction where it profits Air Force rather than being thrown away
  • Identified unique ways to organize digital asset life cycle from creation to distribution, production and archiving

Communications Focal Point

United States Air Force
Abu Dhabi, U.A.E
04.2021 - 12.2021
  • Directly responsible for first contact calls for all communication outages and repairs including maintenance and job control, telephone administration, traditional network help desk, and Personal Wireless Communications System (PWCS) help desk
  • Provide trouble ticket input and tracking for network problems, email problems, hardware/software problems, blackberry/iPhone problems, remote access/VPN, electronic communications equipment repair, conference call/Meet Me coordination, land mobile radio problems, and mass notification problems
  • Functions in direct support of unit's operational mission while maintaining performance indicator visibility in one central location
  • Developed and maintained courteous and effective working relationships
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement

Client Systems Interface

United States Air Force
HAMPTON, VA
04.2020 - 04.2021
  • Programmed and configured Blackberry/iPhone government devices for DoD employees providing them work capabilities at all times
  • Set up new computer systems and devices and installed hardware, software and patching programs
  • Troubleshot and repaired desktop and mobile systems
  • Reported incidents and executed corrective procedures
  • Provided remote and in-person support to resolve issues
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
  • Participated in team-building activities to enhance working relationships
  • Served customers and followed outlined steps of service

Client System Technician

United States Air Force
HAMPTON, VA
01.2019 - 04.2020
  • Deploy, sustain, troubleshoot, and repair standard voice, data, video network and cryptographic client devices in fixed and deployed environments
  • Sustain and operate systems through effective trouble shooting, repair, and system performance analysis
  • Ensures all computer hardware and software function correctly at all times
  • Manage client user accounts and organizational client device accounts
  • Removes and replaces components and peripherals to restore system operation
  • Ensures compliance with technical data, instructions, and work standards while enforcing safety standards
  • Serves on, or directs inspection teams organized to evaluate base or command sustainment programs
  • Manages, or performs, research and development projects for assigned systems
  • Participated in team-building activities to enhance working relationships

Education

CCAF - Information Systems Management

Air Force Technical School
Keesler AFB, MS
06.2019

High School Diploma -

James Island Charter High School
Charleston, SC
06.2018

Skills

  • Good Telephone Etiquette
  • Self-Motivated
  • Job Prioritizing
  • Team Collaboration
  • Relationship Building
  • Time Management
  • Analytical and Critical Thinking
  • Vehicle and Equipment Operation
  • Attention to Detail
  • Judgment and Decision Making
  • Dependable and Responsible
  • Maintenance and Repair
  • Honest and Ethical
  • Cooperative Attitude
  • Training and Development

Accomplishments

I received a LOE, Letter of Evaluation, while on deployment in Abu Dhabi, U.A.E at Al Dhafra Air Base, that reflected my performance during my 6 month tour overseas from May 5, 2021 - November 9, 2021. A few of those exceptional moments include:

  • Fielded 927 phone calls/ 1.4K email support requests; backed Command & Control system integration for 49 aircrafts
  • Processed 8 priority outages/ 709 work orders with 8 other shops; enabled 2.2K combat SRTs (Spectacle Request Transmission System) during the Afghan retrograde
  • Alternate ITEC (Information Technology Equipment Custodian) program representative; enacted new tracking protocol for 55 IT (Information Technology) assets; provided 100% accountability for $213K worth of inventory
  • Network account manager; updated user creation protocol/ generated network access for 3.1K inbound personnel
  • Fortified access to a $47M network; monitored 6 critical ITNs (Integrated Tactical Network); analyzed core network service for 3.5K users/ traced 9 outages; guarded Command & Control for a $5B fleet/ 1M square mile airspace
  • Dispatched technicians/ tracked cryptographic system replacement, restored ground-air communication for 514 MQ-9 Reaper (military drone) SRTs
  • Tracked CTO (Communications Tasking Order) compliance; reviewed cyber reports for 2.4K systems/ crushed 68K threats; upheld AFCENT's (Allied Forces Central Europe) number one most secure network
  • Controlled ASI (Authorized Service Interruption) program for ADAB (Al Dhafra Air Base); coordinated 790 maintenance requests with HHQ (Higher Headquarters); sectioned AOR's (Area of Responsibility) second largest Command & Control hub/ assisted in Afghan evacuation of 124K people


Certification

  • CompTIA Security +


Hobbies are working out, sports, working on cars

Being a very high energetic person, I try to stay as busy as possible between my three favorite hobbies. I've played basketball all my life making it my favorite sport. At an early age I fell in love with the game; My parents even told me I was shooting the ball before I could walk. Minimally, I try to play a few times a week, while also currently playing for my unit team. Furthermore, basketball helps me stay active and maintain my physical fitness. Even though basketball can surely be considered a work out, when I am not on the court I go to the gym for strength training and weight lifting, a different type of exercise. I discipline myself to go 4 times a week. Working out as a whole makes me feel better as an individual both mentally and physically, helping me maintain a good, healthy body and lifestyle . Although I love basketball and going to the gym, that wouldn't be what I spend most my time doing. Above all, my favorite thing to do is to work on cars. I currently own a 2020 Dodge Charger 392 Wide Body Scat Pack, 2006 Jaguar S-Type, and prior to those owned a 2006 Suzuki GSX-R 600 sports bike which I fully rebuilt and resold. Since a young age, I've always had a passion for working on cars and bikes. Finally, since I have my own to work on, I am always fixing, replacing, or modifying something on them myself. Being so motivated to do what I have always wanted to do, I didn't let not going to trade school get in the way of me learning how to perform routine maintenance on a vehicle, or even how to diagnose a mechanical issue by learning how the components of an engine is supposed to operate and function together. Now, I can easily and successfully perform what I call basic to mid-level routine maintenance on any motor vehicle. I have changed oil in numerous amounts of cars other than my own, performed tune ups, replace parts such as filters and air boxes, alternators and stators, and clutches and clutch gears on motorcycles. I've also had the privilege to work on your more complicated European and British car manufacturers such as BMW, Volkswagen, and Jaguar. Not only can I do routine maintenance, but I am even more knowledgeable and experienced on adding modifications to your vehicle as well. I have installed stars in the roof of many car ceilings, originally seen in the high end ultra-luxury Rolls Royce, speaker and amplifier setups, oil catch cans, interior and exterior LED lighting, and cold air intakes. All my knowledge was self taught by watching how others performed the similar or same things on YouTube. In addition, I am currently looking to start my own business in the near future for all interior and exterior lighting modifications as the automotive industry continues to expand at an excessive rate. My love and passion for cars continues to grow deeper everyday because there is so much more to learn about them that I don't know. Over time, it has taught me key lessons such as working on my patience, not quitting but learning to get better at whatever it is I'm trying to achieve, and to trust my own judgement. Last but not least, it has helped me discover what my main purpose is in life, and that is to fix and/or modify parts on cars and motorcycles. To wake up and do what you love most isn't called a job, I call it living the American Dream.









Work Availability

monday
tuesday
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friday
saturday
sunday
morning
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Quote

As long as you have breath, you have options.
A wise man

Timeline

Asset Management Administrator

United States Air Force
12.2021 - Current

Communications Focal Point

United States Air Force
04.2021 - 12.2021

Client Systems Interface

United States Air Force
04.2020 - 04.2021

Client System Technician

United States Air Force
01.2019 - 04.2020

CCAF - Information Systems Management

Air Force Technical School

High School Diploma -

James Island Charter High School
Josesonren Jones