Summary
Overview
Work History
Education
Skills
Educationandaffiliations
Timeline
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Deidre McGann

Brooklyn,NY

Summary

Dynamic leader with extensive experience at JP Chase Morgan Bank, demonstrating excellence in team management and customer support. Achieved significant revenue growth through innovative strategies, resulting in enhanced branch performance. Recognized for maintaining perfect audit scores in safety compliance, underscoring a commitment to operational integrity. Proficient in time management and relationship building, driving exceptional client satisfaction and operational success.

Overview

25
25
years of professional experience

Work History

BRANCH MANAGER

JPMorgan Chase
Brooklyn, USA
01.2015 - Current
  • Supervise and coach a skilled team, ensuring consistent delivery of top-tier banking services.
  • Develop strategies to increase customer satisfaction and loyalty.
  • Manage staff scheduling, hiring, and training processes.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Analyze data to identify trends related to products, services, customers, and markets that the branch serves.
  • Resolved escalated customer complaints promptly.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Coordinated promotional campaigns for new products or services to boost sales revenue.
  • Achieved perfect scores on multiple branch audits.

ASSISTANT BRANCH MANAGER

JPMorgan Chase
Brooklyn, USA
01.2010 - 01.2015
  • Delivered daily leadership support to the branch Manager.
  • Managed the branch, including the teller unit, platform, and other ancillary operations, in the absence of the Branch Manager.
  • Provided supervision and coaching to teller and platform staff to reinforce a positive work environment.
  • Developed teller schedules based on bank traffic patterns.
  • Involved in interviewing and hiring new employees at multiple JB Chase Bank branches.
  • Provided training to new employees on company policies and procedures.
  • Ensured compliance with internal policies and procedures as well as external regulations.
  • Assisted in developing budgets for the branch and monitoring expenses against budget projections.

SALES & SERVICE ASSOCIATE

JPMorgan Chase
Brooklyn, USA
01.2003 - 01.2010
  • Performed clerical duties at the customer service desk, serving 50+ customers daily.
  • Greeted customers in person and on the phone to provide excellent customer service.
  • Resolved customer complaints effectively and professionally.
  • Provided detailed product information, answered questions, and offered advice on product selection.

TELLER MANAGER

JPMorgan Chase
Brooklyn, USA
01.2000 - 01.2003
  • Supervised a team of 12+ Bank Tellers.
  • Facilitated targeted training workshops for banking staff.
  • Conducted monthly meetings with staff to review performance, discuss challenges, and provide support.
  • Supervised daily banking functions.
  • Ensured adherence to bank policies and procedures by all tellers.
  • Provided guidance to tellers on resolving customer inquiries or complaints in a timely manner.
  • Created reports detailing transactions, deposits, withdrawals, and other banking activities for management review.
  • Maintained relationships with customers through ongoing communication about products and services available.

Education

Associate of Health and Administration -

University of Phoenix
01.2000

Skills

  • Proficient in Team Management
  • Excellent time management skills
  • Safety Compliance Management
  • Revenue Growth Strategies
  • Branch Performance Management
  • Exceptional Customer Support

Educationandaffiliations

  • Associate of Health and Administration, University of Phoenix, 2000
  • Completed JP Morgan Chase Mentorship Program, Member
  • Notary Public License

Timeline

BRANCH MANAGER

JPMorgan Chase
01.2015 - Current

ASSISTANT BRANCH MANAGER

JPMorgan Chase
01.2010 - 01.2015

SALES & SERVICE ASSOCIATE

JPMorgan Chase
01.2003 - 01.2010

TELLER MANAGER

JPMorgan Chase
01.2000 - 01.2003

Associate of Health and Administration -

University of Phoenix

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Deidre McGann