Chantz Hale
Undergrad / Senior Technical Support
Summary
Driven student leveraging studies in Software Engineering seeking real world experience. Offers strong interpersonal and task prioritization skills. Prior Senior Technical Support Specialist prepared to take the next step with a new team where unprecedented computer and technical knowledge can be utilized. Level-headed and calm with a strong attention to detail.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Senior Technical Support Specialist
Apple
, OR
01.2014 - 01.2019
- Assisted escalated customers with advanced troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems remotely.
- Worked closely with internal engineers to team up on specific cases.
- Used remote software to configure and fix issues client-side.
- Configured hardware, devices and software to set up work stations for employees.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Education
Bachelor of Science - Computer Science
Portland State University
Portland, OR 08.2019 - Current
Skills
Python 2/3
Technical documents comprehension
Technical issues analysis
Customer service expert
Analytical and Critical Thinking
Excellent Communication
C/C
Timeline
Bachelor of Science - Computer Science
Portland State University
08.2019 - Current
Senior Technical Support Specialist
Apple
01.2014 - 01.2019