Muna Alston
Macon,United States
Summary
Results-oriented and Analytical Cybersecurity Enthusiast with a passion for solving complex security challenges. Proven ability to quickly adapt to new technologies and methodologies. Eager to leverage strong analytical abilities and effective communication skills to identify and mitigate cyber threats within a dynamic security team, ultimately protecting critical infrastructure.
Overview
18
18
years of professional experience
Work History
Senior Technical Support Specialist
Apple Inc. (contractor Through Kelly Connect )
03.2021 - Current
- Maximized use of hardware and software by training users and interpreting instructions.
- Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve initial issue.
- Evaluated system potential by testing compatibility of new programs with existing programs.
- Proficient in handling OS, IOS , and Microsoft systems
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walk individuals through basic troubleshooting tasks.
- Assist with billing and account issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Lead Hospitality Coordinator
Idle Hour Country Club Inc.
05.2007 - 03.2021
- Maintained exacting standards of quality and performance.
- Increased clients by carefully training staff to be accountable and motivated through hands-on training.
- Identified and resolved customer complaints concerning food or lodging.
- Monitored revenue decision making-processes to provide support and aid to senior leadership.
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
- Developed and implemented updates to menus and policies in line with changing preferences and goals.
- Reduced expenses by reviewing vendor relationships, sourcing new suppliers, and negotiating favorable and fair contracts.
- Strengthened company's business by implementing new marketing plans.
- Monitored customer feedback, implementing necessary changes to elevate hospitality standards continually.
- Supervised team members, providing guidance on best practices in customer service and operations management.
- Answering and routing multi-line incoming calls to the appropriate office staff personnel and/or taking messages
Education
Bachelor of Science - Information Technology Cybersecurity
Middle Georgia State University
Macon, GA12-2022
Associate of Science - Criminal Justice
Central Georgia Technical College
Macon, GA05-2017
Skills
- Network security
- Cryptography
- Access control
- Risk management
- Incident response
- Leadership and Supervision
- Interpersonal Communication
- Decision Making
- Customer Service
- Systems Security
- Cyber Defense
- Written Communication
- Program/Project Management
- Vulnerability Assessment and Management
- Technology Application
- Research and Interpret Regulations
- Expert problem solving
- Strong foundation in HTML, CSS, JavaScript, Python, React, Nodejs, and SQL
Timeline
Senior Technical Support Specialist
Apple Inc. (contractor Through Kelly Connect )
03.2021 - Current
Lead Hospitality Coordinator
Idle Hour Country Club Inc.
05.2007 - 03.2021
Bachelor of Science - Information Technology Cybersecurity
Middle Georgia State University
Associate of Science - Criminal Justice
Central Georgia Technical College
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