Irene Flores
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Successfully identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
9
9
years of professional experience
Work History
Commissioned sales associate
Macy's
06.2015 - 12.2018
- Primarily providing the customer with extraordinary service and assistance
- Measuring and sizing customers for a perfect fit suit/shoe
- Answering and providing solutions to needs they may have regarding the store, returns, concerns
- Make sales plans according to the store needs and goals.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Call Center Representative
Avita Pharmacy
01.2019 - 03.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Consolidation Sales Representative
Sunrise Solutions LLC
03.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted demonstrations to educate customers on benefits, and competitive advantages.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
Continuing Education -
Fullerton College
Fullerton, CAHigh school diploma -
Lorin Griset Academy
Santa Ana, CASkills
- Customer Service
- Customer Relationship Building
- Interpersonal communication skills
- Sales closing
- Teamwork and Collaboration
- Problem-solving skills
- Goal-Oriented
- Reliable and punctual
Highlight
- Learning Strategies
- Friendly
- Flexible
- Multitasking
- Organized
- Active Listening
- Service Orientation
- Speaking
- Active Learning
- Strong communication skills
Phone
(657)445-5693, (657)445-5693
Languages
Spanish
Native or Bilingual
Timeline
Consolidation Sales Representative
Sunrise Solutions LLC
03.2022 - Current
Call Center Representative
Avita Pharmacy
01.2019 - 03.2022
Commissioned sales associate
Macy's
06.2015 - 12.2018
Continuing Education -
Fullerton College
High school diploma -
Lorin Griset Academy
Similar Profiles
Katayoun ZandKatayoun Zand
Retail Sales Associate at Macy'sRetail Sales Associate at Macy's
KIANNA L SANCHEZKIANNA L SANCHEZ
Lancôme Beauty Advisor at Macy'sLancôme Beauty Advisor at Macy's
ROCIO RUIZROCIO RUIZ
Retail Customer Service at Macy'sRetail Customer Service at Macy's
Mickey CoronadoMickey Coronado
Generalist at Macy'sGeneralist at Macy's
Christopher QuitaldiChristopher Quitaldi
Commissioned Sales Associate at Orville's Home AppliancesCommissioned Sales Associate at Orville's Home Appliances