Ayanna Blake-Ocasio
Mount Kisco,NY
Summary
Known for strategic mindset and ability to lead cross-functional teams, Has consistently delivered impactful results while navigating complex challenges. There's a commitment to excellence, coupled with strong problem-solving capabilities and adaptability, that is positioned as a valuable asset to any forward-thinking organization. With a keen focus on fostering collaboration and innovation, I'm poised to contribute my expertise to contribute to the success of a dynamic team or company. I find myself to be a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Server
Crawdaddy's Creole Kitchen
11.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Hosts and takes several calls each day.
Banquet Server
Hollow Brook Golf Club
08.2023 - 11.2023
- Set up banquet tables and chairs based on event requirements.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Cashier
Target
10.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Cashier
TJ Maxx, TJX Companies
09.2021 - 01.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Fox Lane High School
Bedford, NY06.2023
Skills
- Guest Engagement
- Positive Attitude
- Customer Relationships
- Team Collaboration
- Exceptional Customer Service
- Food Preparation and Safety
- Multitasking and Organization
- Cash Handling
Languages
English
Native or Bilingual
Timeline
Server
Crawdaddy's Creole Kitchen
11.2023 - Current
Banquet Server
Hollow Brook Golf Club
08.2023 - 11.2023
Cashier
Target
10.2022 - 08.2023
Cashier
TJ Maxx, TJX Companies
09.2021 - 01.2022
High School Diploma -
Fox Lane High School
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