Richena Roberts
Cincinnati,OH
Overview
15
15
years of professional experience
Work History
Assistant General Manager (AGM)
BrewRiver Creole Kitchen
Cincinnati, OH, USA
05.2021 - Current
- Ensured servers completed out-work and daily duties per their job requirements
- Wrote the schedule for front of house employees
- Completed dry goods inventory and supervised daily cash-out procedures
- Served as point of contact for owners to implement changes in the restaurant as well as fill in as the bartender as needed
Tax Associate Assistant
Smith & Smith Tax Service
Cincinnati, OH
02.2010 - 04.2024
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
- Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
Cashier
Macy's
Cincinnati, OH, USA
11.2020 - 04.2021
- Greet customers, organize and stock clothes, cash out customers and take pick up orders to the customers car
Server
Cafe Devine
Cincinnati, OH
05.2016 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
The Market
Cincinnati, OH
11.2015 - 02.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server and Cashier
Paulas Cafe
08.2012 - 11.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Diploma - Communications
Hughes Center High School
Cincinnati, OH05.2001
Skills
- Food Handling
- Food Service
- Food Preparation
- Serving Experience
- Host/Hostess
- Serving
- Hospitality
- Restaurant experience
- Bartending
- Sales
- Organizational skills
- Management
- Guest services
- Computer skills
- Negotiation
- Computer literacy
- Time management
- Culinary experience
- Interviewing
Additional Information
I am very good at multi tasking and taking control when needed. I am a hard worker and dedicated. My work skills are efficient and I can work with anybody.
Timeline
Assistant General Manager (AGM)
BrewRiver Creole Kitchen
05.2021 - Current
Cashier
Macy's
11.2020 - 04.2021
Server
Cafe Devine
05.2016 - 08.2020
Cashier
The Market
11.2015 - 02.2016
Server and Cashier
Paulas Cafe
08.2012 - 11.2015
Tax Associate Assistant
Smith & Smith Tax Service
02.2010 - 04.2024
Diploma - Communications
Hughes Center High School