Ami Dorian
Houston
Summary
Results-driven General and Assistant General Manager with 20 years in hospitality and restaurant management. Expertise in staff development, team leadership, and operational management. Led initiatives that enhance guest satisfaction and optimize performance metrics. Skilled in recruiting, training, business development, and financial reconciliation. Seeking opportunities in office management, payroll, or restaurant management in Houston, TX.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant General Manager (AGM)
Le Pain Quotidien
Marina del Rey
10.2023 - 03.2026
- Assisted General Manager in daily operations, including floor service and quality control
- Oversaw daily store operations, including staff scheduling and supervision to maintain service quality
- Managed product ordering, inventory tracking, and ensured smooth restaurant operations
- Conducted interviews, hired staff, and scheduled team to ensure optimal coverage and service delivery
- Monitored KPIs and SPLH to drive performance and efficiency
- Maintained high standards for customer satisfaction and guest relations
- Implemented staff development and ongoing training programs
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Resolved conflicts and handled problem-solving to maintain a positive work environment
- Enforced health and safety regulations to ensure compliance in the restaurant.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Coordinated monthly budgets and managed profit and loss to meet margin targets consistently
- Conducted monthly audits of accounts receivable balances to ensure proper reconciliation between system records and actual payments received.
- Elevated store appearance, achieving #3 best looking store in the company
General Manager
Ten By Bar Nine
Marina del Rey
05.2020 - 09.2023
- Orchestrated daily operations, including scheduling, hiring, and supporting all staff
- Maintained quality control of food and presentation across multiple locations
- Organized catered events and managed all food and supply ordering
- Oversaw vendor relationships, including food deliveries, beer, wine, and linens
- Conducted ongoing staff training and ensured flawless day-to-day service
Membership Manager / Front Desk / Retail / Nutrition Coach
BNKR Fitness
Sugar Land
01.2015 - 05.2020
- Created personalized nutrition plans and coached clients to reach fitness goals
- Managed retail shop operations, including supplement ordering and sales
- Maintained guest accounts and handled monthly supply orders for gyms
- Provided customer service and resolved guest issues promptly
General Manager
Kid's Jam
Houston
05.2005 - 04.2015
- Booked parties and classes, managed caterers, and supervised wait staff
- Oversaw overall operations across multiple activity rooms
- Scheduled staff, processed payroll, and handled product ordering
- Organized party scheduling and booked entertainment for events
Education
Psychology - Associate's degree
LACC
Los Angeles, CAHigh school diploma -
Westwood High School
Austin, TXSkills
- Restaurant management
- Hospitality management
- Kitchen Management Experience
- Fast casual experience
- Casual dining experience
- Fine dining experience
- Food service management
- Event Planning
- Event planning & catering
- Food safety
- Guest relations
- Customer service
- Guest Services
- Team management
- Staff scheduling
- Hiring
- Interviewing
- Staff development
- Team development
- Team motivation (leadership skill)
- Conflict management
- Conflict resolution
- Recruiting
- Problem-solving
- KPI monitoring
- Budget control
- Cost control
- Financial management
- Payroll management
- Payroll administration
- Accounts Payable
- Accounts Receivable
- Bookkeeping
- Account Reconciliation
- Financial report interpretation
- Financial Report Writing
- General Ledger Accounting
- QuickBooks
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Computer operation
- Office Management
- Administrative Experience
- Employment & labor law
- Human Resources Management
- Recruiting
- Training
- Training development
- Mentoring
- Public speaking
- Project management
- Marketing
- Sales strategies
- Business development
- Upselling
- Customer relationship management
- Catering
- Sanitation procedures
- Kitchen experience
- Kitchen stations
- Cooking
- Serving
- Bartending
- POS
- Cash handling
- Time management
- Attention to detail
- Organizational skills
- Teamwork
- Analysis skills
- Shift management
- Events management
- Managing hospitality teams
- Supervising experience
- Financial acumen
- Strategic planning
- Leadership
- Organizational skills
- Teamwork
- Bartending
- Mentoring
- Payroll management
- Training development
- Supervising experience
- Attention to detail
- Time management
- Catering
- Financial management
- Payroll administration
- Inventory management
Certification
- Precision Nutrition Coach, 04/01/21, Certification for Nutrition Coaching. Able to coach clients in their nutrition and guide them through a healthy lifestyle.
- ServSafe Food Handler Certification
- TABC Certification
- Food Safety Certification
- ServSafe Food Manager Certificate
- Driver's License
- Certified Dietary Manager
- ServSafe Food Manager Certification
Languages
- English
- Multilingual
- Bilingual
Additional Information
Authorized to work in the US for any employer, TABC
Timeline
Assistant General Manager (AGM)
Le Pain Quotidien
10.2023 - 03.2026
General Manager
Ten By Bar Nine
05.2020 - 09.2023
Membership Manager / Front Desk / Retail / Nutrition Coach
BNKR Fitness
01.2015 - 05.2020
General Manager
Kid's Jam
05.2005 - 04.2015
Psychology - Associate's degree
LACC
High school diploma -
Westwood High School