Shawn Nickerson
Las Vegas,USA
Summary
Results-driven Restaurant Manager with extensive experience in managing restaurant operations. Skilled in team development, conflict resolution, and financial oversight. Proven ability to create and execute strategies that enhance revenue, minimize expenses, and elevate customer satisfaction. Strong analytical and communication skills contribute to delivering outstanding guest experiences.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant General Manager (AGM)
Libertine Social at Mandalay Bay (MGM International Reports)
Las Vegas, NV
04.2023 - Current
- Manage daily operations according to MGM International Resorts standards, including large party events and heavy convention business. Collaborate with Master Mixologist Tony Abou-Ganim and James Beard Award-winning Chef Shawn McClain.
General Manager
Timbers Bar and Grill
Las Vegas, NV
04.2021 - 04.2023
- I managed all gaming operations, including Drops and Fills, while overseeing a team of 30 employees in both front-of-house (FOH) and back-of-house (BOH) roles. My responsibilities encompassed daily operations and managing the profit and loss (P&L) statements. We operated a 24-hour gaming bar with 15 machines, which generated an average annual income of $3.5 million. As the General Manager, I also stepped in to assist in the kitchen and behind the bar when necessary. During my tenure, our establishment received high ratings in service from the internal secret shopper program, as I prioritized maintaining high standards of customer service at all times.
Homeschool Educator
For my Daughter
Las Vegas, NV
03.2020 - 04.2021
- I stayed home to homeschool my six-year-old daughter during the COVID crisis and completed my Real Estate schooling.
Hotel General Manager
Retreat on Charleston Peak
Las Vegas, NV
07.2019 - 03.2020
- Oversaw daily hotel operations and all food and beverage services in the restaurant. Responsibilities included scheduling, hiring, training, and managing all aspects of hotel operations. Assisted in restructuring training programs and updating the restaurant menu. Collaborated with ownership on property remodeling projects.
Floor Manager
Delmonico's Steakhouse
Las Vegas, NV
04.2019 - 07.2019
- Floor Manager in a high-volume fine dining setting, responsible for daily floor plans and pre-shifts, scheduling and hiring bar staff, liquor ordering, and training.
Assistant General Manager (AGM)
MGM Grand MGM Grand Hotel & Casino Las Vegas TAP Sports Bar
Las Vegas, NV
01.2018 - 04.2019
- I managed the front of house (FOH) and daily operations, overseeing the sports channel lineup each day. During peak business hours, we experienced a heavy flow of customers for lunch and dinner, serving over forty different draft beers. I conducted daily shift meetings focused on beer education and MGM activations. Additionally, I led beer pairing dinners for small groups, featuring a four-course dining experience created by our chef.
- I also managed the daily floor setup and supervised a FOH staff of over 50 employees.
General Manager Timbers
Timbers Bar and Grill
Las Vegas, NV
03.2016 - 02.2018
- I managed all gaming operations, including Drops and Fills, while overseeing a team of 30 employees in both front-of-house (FOH) and back-of-house (BOH) roles. My responsibilities encompassed daily operations and managing the profit and loss (P&L) statements. We operated a 24-hour gaming bar with 15 machines, which generated an average annual income of $3.5 million. As the General Manager, I also stepped in to assist in the kitchen and behind the bar when necessary. During my tenure, our establishment received high ratings in service from the internal secret shopper program, as I prioritized maintaining high standards of customer service at all times.
Assistant General Manager (AGM)
Clique Hospitality “Hearthstone”
Las Vegas, NV
02.2015 - 03.2016
- Oversaw daily front-of-house operations, including management of our wine and spirits program. Led the setup for weekly live entertainment and events. Responsible for hiring and maintaining staffing levels to meet the high volume and demand at Red Rock Casino.
Food and Beverage Manager
Caesars Entertainment
Las Vegas, NV
08.2012 - 02.2015
- I managed Serendipity 3, a restaurant with an annual revenue of $15 million and consistently high daily sales. Located at the busiest intersection on the Las Vegas Strip, it is a fast-paced establishment that serves breakfast, lunch, and dinner.
- Prior to my role at Serendipity 3, I was the General Manager at Martorano’s Italian American Restaurant at the RIO, where we served an average of 200 guests per day. This resulted in an annual revenue of $4.5 million, with an average check of $75 per guest. At Martorano’s, 80% of our clientele were VIP 7 Star and Diamond players, and we provided classic French tableside service to our VIP guests.
Server/Bartender
Garfield's Restaurant
Las Vegas, NV
10.2009 - 08.2012
- Fine dining restaurant featuring a strong seafood focus with a French flair, created by Chef Jean Paul Labadie. The restaurant averaged approximately 150 to 300 covers per day, with sales ranging from $1,500 to $2,500 per shift. We provided table-side service. I worked as a bartender for banquets, serving weddings and large parties of 400 or more guests in the onsite Grand Ballroom.
Server/Bartender
Brigantine Seafood Restaurant
Del Mar, CA
03.2004 - 05.2009
- I ensured customer satisfaction by monitoring guests' needs and fulfilling special requests during their visits. I maintained a strong focus on profitability and building relationships. I was knowledgeable about daily food and drink specials, as well as sales goals, and consistently aimed to increase my average check. The restaurant serves an average of 700 customers daily and generates $20 million annually.
Education
Business Management (Associate) - Business Management
Palomar College
San Marcos, CA05.1993
Skills
- Computer networking
- Computer Networking
- Time management
- Leadership
- Hospitality
- P&L's & Cost Controls
- Italian cuisine
- Training & Development (10 years)
- Microsoft Office (10 years)
- Sheriffs Gaming Card / TAM Card
- Kitchen experience
- Bartender Experience (8 years)
- Succession planning
- Financial Analysis (10 years)
- Kronos (5 years)
- Inventory management
- Guest services
- Communication skills
- Financial report writing
- Kronos
- Cash register
- GM vehicles
- Workday
- POS skills Micros, & Info Gen
- POS
- Casual dining experience
- Servsafe Certified
- Microsoft Word
- Serving
- Restaurant Management
- Profit & Loss (10 years)
- Banquet experience
- Supervising experience
- Employment & labor law
- Bartending
- Writing skills (10 years)
- Craft beer experience
- Microsoft Windows Server
- Point of Sales (10 years)
- Safety Management (10 years)
- Inventory Control (10 years)
- Microsoft Powerpoint
- Server Management (10 years)
- Financial acumen
- Team development (10 years)
- Gaming (3 years)
- Serving Experience (10 years)
- Merchandising
- Computer skills
- P&L Management
- Team Management
- Food Service (10 years)
- Cocktail experience
- Data analytics
- Hotel experience
- Inventory control
- Forecasting
- Wine knowledge (10 years)
- Sanitation
- Management
- Customer relationship management
- Marketing
- Stratton Warren & Kronos
- Budgeting
- Fine dining experience
- Mentoring
- Server management
- Microsoft Outlook
- Micros POS
- Scheduling (10 years)
- Active Directory
- Guest Services (10 years)
- Sales
- Business development
- Analysis skills
- Cost controls (10 years)
- Resort
- Human resources
- Catering
- Profit & loss
- Team management
- Restaurant experience
- Quality control
Certification
- Food Handler Certification
- Food Safety Certification
- ServSafe
Timeline
Assistant General Manager (AGM)
Libertine Social at Mandalay Bay (MGM International Reports)
04.2023 - Current
General Manager
Timbers Bar and Grill
04.2021 - 04.2023
Homeschool Educator
For my Daughter
03.2020 - 04.2021
Hotel General Manager
Retreat on Charleston Peak
07.2019 - 03.2020
Floor Manager
Delmonico's Steakhouse
04.2019 - 07.2019
Assistant General Manager (AGM)
MGM Grand MGM Grand Hotel & Casino Las Vegas TAP Sports Bar
01.2018 - 04.2019
General Manager Timbers
Timbers Bar and Grill
03.2016 - 02.2018
Assistant General Manager (AGM)
Clique Hospitality “Hearthstone”
02.2015 - 03.2016
Food and Beverage Manager
Caesars Entertainment
08.2012 - 02.2015
Server/Bartender
Garfield's Restaurant
10.2009 - 08.2012
Server/Bartender
Brigantine Seafood Restaurant
03.2004 - 05.2009
Business Management (Associate) - Business Management
Palomar College