Kenneth Washington
Rome,GA
Summary
Congenial and enthusiastic team player dedicated to achieving collective goals. Demonstrated success in leadership roles, thriving as a valuable team member. Committed and determined individual with a strong focus on delivering high-quality results. Exceptional analytical, organizational, and communication skills. Proven track record of effectively prioritizing and managing multiple tasks in demanding work settings.
Overview
15
15
years of professional experience
5
5
Certification
Work History
Assistant General Manager (AGM)
America's Car-Mart
03.2019 - Current
- Regional trainer for new incoming assistant manager
- Account management
- Collection
- Authorize repossession
- Finance new loans
- Approve new loans
- Deny loans that don't meet the qualifications
- Sales
- Appraise trade ins
- Fair market value repossessed vehicles
- Insuring all title work is processed correctly through the state
- Evaluate repossessions to determine the status of retail or wholesale
- Manage/evaluate new inventory
- Manage employees
- Training and development
- Implement policy and procedures
- Scheduling
- Recruiting
- Interview/hire new employees
- Coach employees who have disciplinarian issues
- Process daily deposits
Field Manager
Metro one
09.2017 - 03.2019
- Training and development
- Safety training
- Maintaining/ordering supplies, uniforms etc
- Payroll
- Scheduling
- Accounting
- Manage 17 security guards
- Implement company policy and procedures
- Recruit new guards
- Conduct interview for potential new hires
- Perform all HR responsibility
- Planning forecasted budget
- Records keeping
- CCTV surveillance
- Records keeping of state licensing
Asset Protection Manager
JCPenney
06.2015 - 09.2017
- Research register shortages
- Reduced shrink
- Monitor high shrink departments
- Investigate store reports
- Apprehend shoplifters
- Detailed documentation of all security related issues
- Attend court cases for theft and security related issues
- Investigate Internals
- Lead internal investigation for the district
- Lead blizzard for the district
- Attend weekly conference call
- Install and move surveillance cameras as needed
- Represent the company at GROC conference
- Attend weekly manager meetings
- Educate associates on how to reduce shrink
- Travel to different locations to train new asset protection association
- Travel to different locations to lead blitz's
- Review potential new hire applications
- Conducting new hire interviews
- Conduct new hire onboarding paperwork
- Train new hires on company policy's and processors
- Assistance in associates scheduling and payroll
- In force HR policy's and processors
- Process associates/store management terminations
- Call center inbound/outbound
- Process restitution payments
Loss Prevention Manager
Belk
05.2013 - 06.2015
- Research register shortages
- Reduced shrink
- Monitor high shrink departments
- Investigate store reports
- Apprehend shoplifters
- Detailed documentation of all security related issues
- Attend court cases for theft and security related issues
- Investigate Internals
- Lead internal investigation for the district
- Lead blizzard for the district
- Attend weekly conference call
- Install and move surveillance cameras as needed
- Represent the company at GROC conference
- Attend weekly manager meetings
- Educate associates on how to reduce shrink
- Travel to different locations to train new asset protection association
- Travel to different locations to lead blitz's
- Review potential new hire applications
- Conducting new hire interviews
- Conduct new hire onboarding paperwork
- Train new hires on company policy's and processors
- Assistance in associates scheduling and payroll
- In force HR policy's and processors
- Process associates/store management terminations
- Call center inbound/outbound
- Process restitution payments
Asset Protection Associate/ Safety team leader
Walmart
10.2009 - 05.2013
- Provided onsite training
- Research register that are short
- Research accidents
- Work with law enforcement
- Reduced shrink
- Educate associate on safety
- Apprehend shoplifters
Education
High school diploma - undefined
Lithia Springs Comprehensive High School
Lithia Springs, GA05.2007
Skills
- Loss prevention
- Microsoft Office
- Sales
- Customer service
- Management
- Operating systems
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Customer support
- Customer retention
- Store management
- Typing
- PeopleSoft
- Leadership
- Security
- CCTV
- Accounting
- Human resources
- Admission
- Payroll
- Recruiting
- Office experience
- Technical support
- Administrative assistant
- Call center
- Interviewing
- Training & development
- Retail management
- Retail sales
- Windows
- Team management
- Inventory control
- Inventory management
- Accounts payable
- Surveillance
- Field Service
- Auditing
- Computer Networking
- Employee Orientation
- Sales Management
- Budgeting
- Administrative Experience
- Office Management
- Conflict Management
- Telecommunication
- Supervising Experience
- Operations Management
- Continuous improvement
- Driving
- Schedule management
- Order fulfillment
- Document management
- Data collection
- Business requirements
- Supervising experience
- Financial auditing
- Marketing
- Analytics
- Workday
- Digital marketing
- Social media management
- Change Management
- Help Desk
- Microsoft Windows Server
- Debits & credits
- Fraud prevention and detection
- Clerical experience
- Live chat
- Account management
- Analysis skills
- QuickBooks
- Salesforce
- Microsoft Access
- Oracle
- Financial services
- Business development
- Google Docs
- IT support
- Field service
Certification
- Driver's License
- Guard Card
- Wicklander certification
- Conflict resolution
- De-escalation
- Certified Notary Public
Assessments
- Customer focus & orientation, Proficient, 04/01/24
- Call center customer service, Proficient, 03/01/24
- Work style: Professionalism, Proficient, 11/01/24
- Customer service, Proficient, 10/01/24
- Work style: Reliability, Proficient, 05/01/24
- Administrative assistant/receptionist, Proficient, 11/01/24
- Technical support: Customer situations, Proficient, 01/11/25
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Assistant General Manager (AGM)
America's Car-Mart
03.2019 - Current
Field Manager
Metro one
09.2017 - 03.2019
Asset Protection Manager
JCPenney
06.2015 - 09.2017
Loss Prevention Manager
Belk
05.2013 - 06.2015
Asset Protection Associate/ Safety team leader
Walmart
10.2009 - 05.2013
High school diploma - undefined
Lithia Springs Comprehensive High School
- Driver's License
- Guard Card
- Wicklander certification
- Conflict resolution
- De-escalation
- Certified Notary Public
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