Hannah Steusloff
Holland,USA
Summary
Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
10
10
years of professional experience
Work History
Assistant General Manager (AGM)
Green Labs
Luna Pier, US
03.2022 - Current
- I maintained top sales from November 2022 until my promotion to AGM in January of 2024; creating and building relationships with customers and meeting their needs.
- Not only am I well equipped in my relations with individual sales, I am confident and capable reaching terms/negotiations with brands and ordering needed inventory.
- I plan all of our major events/competitions, make our weekly schedule, communicate with ownership and vendors, and work with the GM to develop training, reprimand, and uphold a communicative work environment.
- I have a diligent and expedited work flow, consistently perform well under pressure; filling gaps from inventory to point of sale.
- Additionally, I prioritize keeping a clean, organized, and up-to state requirements workplace.
- I am intimately familiar with navigating a multitude of POS systems and am versatile between stationary, delicate tasks and fast-paced, high-intensity scenarios.
- I guide and train my staff for success, strengthen their knowledge, and fortify good habits from cash handling to anticipating the needs of both guests and the store.
- I work diligently to craft a workplace that functions seamlessly from top to bottom.
Server/Bartender
KoreaNa Restaurant
Toledo, US
02.2019 - 06.2021
- Sustaining proficiency in bar and food menu incorporating Korean dishes and extensive variety
- Coordinating vendor purchasing
- Streamlined Store Operations:
• Managed staff to ensure efficient service operations.
• Hosted guests, ensuring a welcoming and organized environment.
• Served tables, maintaining high standards of customer service. - Managing store operations during opening and closing
- Giving excellent customer service and maintaining returning clientele
Manager
Chipotle Mexican Grill
Perrysburg, US
09.2017 - 12.2018
- Ensured compliance with food and knife safety standards at all times.
- Managed opening and closing procedures for store operations.
- Trained new staff on operational protocols and food safety practices.
- Handled money transactions accurately to maintain financial integrity.
- Served as designated manager for food safety audits, ensuring adherence to regulations.
Assistant Manager
Vito's Pizza and Subs
Perrysburg, US
10.2015 - 09.2017
- Ensured compliance with food and knife safety standards at all times.
- Managed opening and closing procedures for store operations.
- Trained new staff on operational protocols and safety practices.
- Handled monetary transactions with accuracy and accountability.
- Served as the designated manager for food safety audits, maintaining high cleanliness and operational standards.
- Resolved customer complaints effectively to enhance service satisfaction.
Education
High school or equivalent -
Perrysburg High School
Perrysburg, OH05.2017
Skills
- Marketing campaign design and strategy development
- Inventory management
- Customer service
- Networking and outreach
- METRC compliance
- Merchandising expertise
- Supervisory experience
- Team leadership
- Computer proficiency
- Point of sale operations (POS)
- Scheduling efficiency
- Cash handling skills
- Retail sales techniques
- Microsoft Office applications
- Event planning coordination
- General management assistance
- Communication skills
Affiliations
- I am an innovative baker and chef, I develop new recipes and experiment with a wide range of cuisines and techniques.
- I have assisted teaching culinary classes at the 577 with my mother Wendy Steusloff and her partner Jan; we take classes at the 577 for personal enrichment as well (kombucha brewing, mushroom cultivation, crochet).
Volunteer Opportunity: Summer Camp Director for St. Rose Catholic Church
- Fostered creativity and collaboration among approximately 15 children aged 3 to 6 years.
- Taught simple cooking techniques tailored for children's engagement.
- Completed VIRTUS training to guarantee safety and protection from abuse.
- Actively engaged with children's energy to create a stimulating environment.
Timeline
Assistant General Manager (AGM)
Green Labs
03.2022 - Current
Server/Bartender
KoreaNa Restaurant
02.2019 - 06.2021
Manager
Chipotle Mexican Grill
09.2017 - 12.2018
Assistant Manager
Vito's Pizza and Subs
10.2015 - 09.2017
High school or equivalent -
Perrysburg High School