Jody Davidson
St Joseph,MO
Summary
Hospitality management expert with a proven track record in optimizing operations and enhancing customer service. Developed and implemented effective training programs that align teams with operational goals. Proficient in inventory management and cost control, leading to increased profitability and improved guest satisfaction.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Assistant General Manager (AGM)
Chili's Grill & Bar
Saint Joseph, MO
11.2025 - Current
- Delivered exceptional customer service, fostering positive and memorable experiences for guests.
- Handled guest inquiries, complaints, and requests professionally to enhance guest satisfaction.
- Demonstrated strong problem-solving skills in managing difficult situations and dissatisfied customers.
- Coordinated with kitchen staff to ensure timely food order delivery while upholding high-quality standards.
- Organized and maintained cleanliness of dining areas to enhance guest atmosphere and experience.
- Collaborated effectively with team members to achieve daily operational goals.
Assistant General Manager
Embassy Suites
Kansas City, MO
03.2025 - 11.2025
- Assisted the General Manager in overseeing daily operations of the business
- Managed team of 25 employees, enhancing workflow through guidance and support
- Implemented new training programs for staff members, resulting in improved productivity and customer satisfaction
- Collaborated with department heads to create and execute strategies aligned with company goals
- Monitored financial performance and implemented cost-saving measures, resulting in a $0.15 per room reduction in liquor cost over 60 days
- Led weekly staff meetings to communicate goals, share updates, and resolve concerns
- Developed strong relationships with vendors and suppliers to negotiate favorable pricing terms and maintain inventory levels
General Manager
Links Bos Landen Hotel a Trademark by Wyndham
Pella, IA
07.2021 - 11.2024
- Developed and implemented strategic plans to drive business growth and increase profitability
- Managed daily operations, focusing on staff management, customer service, and financial performance to ensure seamless functionality
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Evaluated market trends and competitor activities to pinpoint opportunities for innovation and improvement
- Cultivated relationships with key stakeholders including suppliers, vendors, and customers to strengthen business partnerships
- Managed inventory levels to optimize stock availability while minimizing carrying costs
Store Manager
Shoe Dept
Oskaloosa, IA
09.2019 - 07.2021
- Created training programs for new hires and development plans for existing staff, improving overall team skillsets and retention.
- Developed employee schedules to meet business needs while optimizing labor costs.
- Conducted regular team meetings to communicate goals and performance updates, enhancing team cohesion and motivation.
- Utilized POS systems to track sales data, monitor inventory, analyze trends, and generate reports.
- Ensured compliance with company policies, procedures, and safety regulations at all times.
- Traveled to various locations to assist with training new managers and cover absences.
General Manager
Holiday Inn Express & Suites
Ottumwa, IA
02.2019 - 04.2020
- Developed strategic plans to drive business growth and enhance profitability.
- Oversaw daily operations, enhancing staff management, customer service, and financial performance.
- Achieved sales targets consistently through targeted promotions and effective upselling techniques.
- Streamlined workflows to boost overall productivity across departments.
- Managed inventory to optimize stock levels, reducing carrying costs.
- Analyzed market trends and competitor activities to identify improvement opportunities.
- Created training programs that improved employee skills in customer service and product knowledge.
- Collaborated with finance on budgeting processes to meet financial objectives.
Hospitality Manager
Applebee's
Ottumwa, IA
09.2018 - 02.2019
- Provided exceptional customer service to guests, ensuring a positive and memorable experience
- Assisted in planning and executing special events, including weddings and corporate functions, enhancing guest experiences
- Collaborated with kitchen staff to ensure timely food order delivery and uphold high-quality standards
- Maintained cleanliness and organization of dining areas, ensuring a pleasant atmosphere for guests
- Demonstrated strong knowledge of menu items, ingredients, and allergens to provide accurate information to guests
- Developed personalized recommendations for patrons based on preferences, contributing to improved customer satisfaction
- Worked collaboratively with team members to achieve daily operational goals
- Maintained inventory levels by monitoring stock levels regularly
Restaurant & Lounge Manager, Banquets Manager
Honey Creek Resort
Moravia, IA
05.2015 - 04.2018
- Led restaurant operations, focusing on staff management and optimizing financial performance.
- Implemented standard operating procedures to enhance efficiency and ensure consistency across departments.
- Directed bar operations, managing inventory and scheduling effectively.
- Maintained inventory records and ordered supplies strategically to reduce waste.
- Conducted regular taste testing sessions with kitchen staff to ensure top food quality.
- Refined menu offerings based on current market trends and customer preferences.
- Partnered with executive chef to create seasonal menus featuring innovative, high-margin dishes.
- Fostered a positive work environment encouraging teamwork and professional growth.
AGM
Fairfield Inn Suites Marriott
Council Bluffs, IA
08.2010 - 01.2014
- Implemented staff training programs, enhancing productivity and service quality.
- Assisted general manager in managing daily business operations, ensuring efficient workflow.
- Addressed customer complaints promptly, contributing to sustained high satisfaction levels.
- Performed regular facility inspections, ensuring compliance with safety regulations and cleanliness standards.
Education
Associate of Arts - General Studies
IWCC
Clarinda05-2002
Skills
- Guest services
- Hospitality Management
- Revenue management
- Profit analysis
- Cost control
- Budgeting
- Forecasting
- Profit & Loss
- Inventory Management
- Staff scheduling
- Team leadership
- Management
- Team management
- Training
- Employee training
- Sales strategy
- Communication skills
- Customer engagement
- Guest relations
- Service management
- Restaurant operations
- Food service management
- Food service management
- Kitchen management
- Food safety
- POS systems
- Cash handling
- Night Audit
- Catering
- Banquet Experience
- Fast food service
- Fine dining experience
- Microsoft Excel
- Microsoft Word
- Data entry
- Computer skills
- Organizational skills
- Relationship management
- Negotiation
- Scheduling
- Operations
- Retail operations
- Hospitality team management
- General Management Skills
- Time management
- Coaching
- Analysis skills
- Office coordination
- Bartending
- Serving
- Buffet service
- Hotel experience
- Property management
- Hospitality
- Team Building
- Administrative skills
- Team cohesion
- Upselling
- Recruiting
- Employee retention
- Guest Services
- Casual dining experience
- Office coordination
- Administrative skills
- Coaching
- Data entry
- Analysis skills
- Upselling
- Casual dining experience
- Customer engagement
Certification
- Certified Pool Operator, 09/01/23, 09/01/27
- ServSafe, 08/01/22, 08/01/25
Additional Information
Certified Restaurant Supervisor
Timeline
Assistant General Manager (AGM)
Chili's Grill & Bar
11.2025 - Current
Assistant General Manager
Embassy Suites
03.2025 - 11.2025
General Manager
Links Bos Landen Hotel a Trademark by Wyndham
07.2021 - 11.2024
Store Manager
Shoe Dept
09.2019 - 07.2021
General Manager
Holiday Inn Express & Suites
02.2019 - 04.2020
Hospitality Manager
Applebee's
09.2018 - 02.2019
Restaurant & Lounge Manager, Banquets Manager
Honey Creek Resort
05.2015 - 04.2018
AGM
Fairfield Inn Suites Marriott
08.2010 - 01.2014
Associate of Arts - General Studies
IWCC