Sierra Noel
Euclid,OH
Summary
Personable and dedicated Customer Service Representative with extensive experience in service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-enthusiastic Client Service professional with 6 years of client interface experience. Well-versed in products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.
Overview
15
15
years of professional experience
Work History
Interventional Radiology Scheduling Coordinator
University Hopsital
11.2022 - Current
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Interceded between employees during arguments and diffused tense situations.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
Patient Access Representative
University Hospital
04.2020 - 11.2022
- Checking in patients for the radiology appointments taking co-payments making appointments going over insurance details making sure demographics are updated and walking patient to their exam rooms
- Contacted patients on annual renewal dates to offer assistance.
- Facilitated communication between patients and various departments and staff.
Data Entry Clerk
Records Deposition Service Inc.
08.2017 - 04.2020
- Identified and corrected data entry errors to prevent duplication across systems
- Maintained quality levels above prescribed minimums to support team productivity and efficiency
- Transcribed data after verifying information to deliver projects with 100% accuracy
- Compiled, sorted and verified digital data against source documents
- Obtained scanned records and uploaded into company databases
- Identified errors in data entry and related issues by mentioning to supervisors for resolution
- Verified and updated account information in company computer system.
Front Desk Agent
Hampton Inn
02.2015 - 08.2017
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
- Monitored reservations to track incoming parties and special events
- Stayed current on local attractions and special events to help guests with entertainment options
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
- Posted charges, updated accounts and issued bills to departing guests
- Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs
- Posted room charges such as food, liquor and telephone calls based on individual customer actions
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations
- Arranged special accommodations for guests to maintain optimal satisfaction
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress
- Responded to inquiries and room requests made online, by phone or email
- Secured guest valuables in main safe or individual boxes.
Collections Specialist
National Enterprise Systems
08.2014 - 12.2014
- Reviewed accounts to determine payment plan compliance
- Arranged for debt repayment and established repayment schedule based on customer finances
- Negotiated credit extensions to assist customers in paying overdue accounts
- Negotiated rates with customers and entered payments into accounting system
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Received payment and ensured proper posting to appropriate customers accounts
- Processed payments over phone and set up recurring drafts.
Position Trainer
Taco Bell
02.2011 - 08.2014
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers
- Explained menu to hospital patients, received food orders, helped prepare food and delivered meals to patients
- Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Server
Cedar Point Amusement Park
05.2009 - 11.2009
- Promoted desserts, appetizers and specialty drinks
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips
- Managed closing duties, including restocking items and reconciling cash drawer
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Operated POS terminals to input orders, split bills and calculate totals
- Prepared salads and appetizers to back up kitchen staff
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Education
High School Diploma -
Collinwood High School
Cleveland, OH06.2009
Skills
- Price memorization
- Wine pairings
- Mail Clerk
- Data Entry
- Customer Service
- Mail Room
- Mail Sorting
- Medical Records
- Communications
- Microsoft Word
- Administrative Experience
- Communication skills
- Computer Literacy
- Sales Experience
- Phone Etiquette
- Retail Sales
- EMR systems
- Documentation review
- Family planning
- Patient Care
- Epic
- EMR Systems
- Restaurant experience
- Bartending
- ICD-10
- Medical Scheduling
- Insurance Verification
- CPT Coding
- Hospital Experience
- Clerical Experience
- Medical Billing
- Effective customer up-selling
- High-volume dining
- Credit card payment processing
- Inbound and outbound calling
- Call center experience
- Problem-solving abilities
- Microsoft Office expertise
- Retail sales customer service
- Data evaluation
- Report writing skills
- POS systems
- Customer service
- Resourceful
- Proofreading
- Verifying data accuracy
- Administrative support specialist
- Collecting information
- Microsoft Excel certified
- Customer service-oriented
- Oral and written communication
- Administrative duties
- Tracking documents
- Advanced MS Office Suite knowledge
- Multi-line phone systems
- Patient Scheduling
- Critical Thinking
- Scheduling and calendar management
- Schedule Coordination
- Staff Training
- Administrative Support
- Office Administration
- Microsoft Office
- Multitasking and Organization
- Attention to Detail
- Medical Terminology
- Schedule Management
- Production Scheduling
- Documentation skills
- Customer service and support
- Schedule organization
- Decision-Making
- Strong Work Ethic
- Patient Registration
- Service Scheduling
- Customer relations understanding
Timeline
Interventional Radiology Scheduling Coordinator
University Hopsital
11.2022 - Current
Patient Access Representative
University Hospital
04.2020 - 11.2022
Data Entry Clerk
Records Deposition Service Inc.
08.2017 - 04.2020
Front Desk Agent
Hampton Inn
02.2015 - 08.2017
Collections Specialist
National Enterprise Systems
08.2014 - 12.2014
Position Trainer
Taco Bell
02.2011 - 08.2014
Server
Cedar Point Amusement Park
05.2009 - 11.2009
High School Diploma -
Collinwood High School
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