Kayleigh Haines
Foley,MN
Summary
Highly organized and detail-oriented administrative professional with experience managing daily operations, coordinating client intake, and supporting team workflows in a fast-paced environment. Proven ability to maintain accurate records, streamline processes, and provide exceptional service to diverse populations. Experienced in handling insurance authorizations and negotiating with providers to ensure timely access to services. Strong communication and multitasking skills with a commitment to efficiency and public service.
Overview
9
9
years of professional experience
Work History
Administrator/Intake Coordinator
Aurora Mental Health and Wellness
Waite Park
12.2024 - Current
- Managed scheduling and coordination of client appointments to enhance service efficiency.
- Assisted in maintaining accurate patient records within electronic health record systems.
- Supported team initiatives by organizing and facilitating training sessions for staff development.
- Created all SOP’s for prior authorizations for insurance companies.
- Created all SOP’s for patient enrollment for REMS and Spravato enrollment.
- Implemented new administrative processes to improve workflow and reduce turnaround times.
- Developed resource materials for clients to facilitate access to mental health services and support.
- Streamlined data entry procedures, improving accuracy of information management systems.
- Trained new administrative staff on operational protocols and best practices for office efficiency.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Coordinated intake processes for new clients, ensuring timely and accurate information collection.
- Assisted clients in navigating mental health services, providing essential support and resources.
- Managed scheduling of initial assessments and follow-up appointments for optimal service delivery.
- Developed training materials for new staff on intake procedures and best practices.
- Monitored case loads to identify trends and recommend process improvements for efficiency gains.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
Senior Behvaior Technician
Northway Academy
Baxter, MN
09.2022 - 12.2024
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Trained clients to apply appropriate social skills and behavior modification techniques.
Home Health Aide
Shiloh
Breezy Point, MN
02.2017 - 04.2021
- Utilized universal precautions and infection control principles in all aspects of care.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Transported clients for medical and personal outings.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Provided transportation and appointments management.
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Assisted disabled clients to support independence and well-being.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Home Health Aide
Golden Horizons
Cross Lake
05.2019 - 01.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
Server/Bartender
Breezy Point Resort
Breezy Point, MN
05.2017 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
Associate of Arts - Healthcare Management
Central Lakes College
Brainerd, MN01.2025
Skills
- Warm and Friendly
Handling Procedures
Prior Authorizations
SOP Creations
Data Reporting
Mental Health
Coordination
Data Entry
Learning Strategies
Safety Policies
Time Management
Mobility Support
Personal Care Assistance
Range of Motion Exercises
First Aid and Safety
Patient Care
Compassionate Client Care
Household Chores
Patient and Family Interaction
Light Housekeeping
Administering Medicines
Patient Rapport
Patient Transport
Dietary Needs
Activities of Daily Living (ADLs)
Special Needs Care
Observe Behaviors
High Blood Pressure Management
Oral Hygiene
Assisted Living
Healthcare Education
Proper Staffing
Client Direct Care
Documentation
Housekeeping
Cash Handling
Price Memorization
High-Volume Dining
Stocking and Replenishing
Food Preparation and Safety
Special Dietary Requirements
Age Verification
Banquet Coordination
Server Training
Conflict and Complaint Resolution
Guest Satisfaction
Natural Leadership
Greeting and Seating Guests
Warm and Friendly
Timeline
Administrator/Intake Coordinator
Aurora Mental Health and Wellness
12.2024 - Current
Senior Behvaior Technician
Northway Academy
09.2022 - 12.2024
Home Health Aide
Golden Horizons
05.2019 - 01.2021
Server/Bartender
Breezy Point Resort
05.2017 - 03.2020
Home Health Aide
Shiloh
02.2017 - 04.2021
Associate of Arts - Healthcare Management
Central Lakes College