Jessica Johnson
Madisonville,LA
Summary
Licensed Practical Nurse (LPN) with a Bachelor's in Health and Science Administration. Extensive experience in provider scheduling, Epic training coordination, and clinical education. Adept in utilization management systems, clinical decision-making tools, and coding processes. Licensed in Life, Health, and Accidental insurance, with a compact nursing license pending. Credentialed in ASAP Provider, Cupid Provider, ASAP Clinician, Cupid Clinician, Healthy Planet, and Radiant Clinician. Proven track record in optimizing workflows, managing remote teams, and delivering impactful virtual and in-person training sessions. Certified in Lean Yellow Belt, with strong communication and leadership skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. As seasoned insurance professional, equipped with comprehensive understanding of life insurance products and client needs analysis. Known for unwavering focus on client satisfaction and consistently achieving sales targets. Valued for collaborative approach and adaptability in dynamic environments, with strong analytical and communication skills.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Credentialed Trainer & Provider Scheduling & Implementation Coordinator
Ochsner Health
06.2019 - Current
- Led the scheduling and implementation of provider training, focusing on Epic systems to ensure alignment with provider roles and responsibilities
- Worked closely with the IS training team to create seamless onboarding processes for providers, reducing training gaps and improving compliance with clinical workflows
- Utilized advanced utilization management systems to optimize provider schedules and ensure compliance with insurance program guidelines
- Managed coding and documentation processes, ensuring adherence to insurance program coverage and payment rules, while coordinating remote and in-person trainings for providers
- Contributed to the continuous improvement of training programs by gathering feedback from stakeholders and making data-driven adjustments to course design or delivery methods as needed.
Nursing Services Provider
Advantage Medical Professionals Agency
01.2018 - 05.2020
- Provide nursing services through various healthcare facilities, delivering patient care and supporting clinical teams in high-demand environments
- Utilize clinical decision-making tools and coding systems to ensure compliance with insurance and reimbursement regulations
- Manage patient care in multiple specialties, applying diverse clinical expertise to meet healthcare needs
- Coordinated with other departments on various projects, ensuring smooth integration of support services into overall company operations.
- Improved client retention rates through thorough follow-ups on resolved issues to ensure continued satisfaction with provided services.
Clinical Supervisor – Primary Care
Ochsner Health
03.2017 - 06.2019
- Supervised clinical operations in a primary care setting, implementing decision-making tools to enhance patient care and support utilization management efforts
- Applied coding expertise to clinical documentation, ensuring accuracy and alignment with insurance payment rules
- Improved workflow efficiency for remote teams through effective task management and coordinated virtual training sessions to address clinical needs
Licensed Practical Nurse
Gifted Healthcare Agency
01.2015 - 01.2018
- Provided LPN services at various healthcare facilities, including Slidell Surgical Center, PAM Northlake Behavioral, North Oaks Hospital in Hammond, MedSurg at Ochsner, and the cardiology clinic at Louisiana Heart Hospital
- Assisted in surgical, behavioral health, medical-surgical, and cardiology departments, providing direct patient care and supporting clinical teams in high-pressure environments
- Gained diverse clinical experience across specialties, enhancing clinical skills and adaptability in various healthcare settings
Inpatient Coder
Ochsner Health
01.2015 - 12.2017
- Accurately performed inpatient coding for complex cases, ensuring compliance with reimbursement and insurance guidelines
- Assisted in the development and delivery of training materials for new staff on clinical decision-making tools and coding best practices
- Collaborated with departments to resolve coding discrepancies, ensuring timely and accurate billing
Education
Bachelor's - Health and Science Administration
Northwestern State University
Natchitoches, Louisiana01.2010
Licensed Practical Nurse (LPN) -
Nunez Community College
Skills
- Licensed Practical Nurse (LPN)
- Utilization Management & Decision Support
- Clinical Decision-Making Tools
- Inpatient Coding & Documentation
- Insurance Program Coverage & Payment Rules
- Provider Scheduling & Implementation
- Epic Training Coordination & Development
- Virtual & Web-Based Training Delivery
- Remote Work Efficiency & Task Management
- Team Leadership & Mentoring
- Lean Process Improvement (Yellow Belt Certified)
- Credentialed in ASAP Provider
- Credentialed in Cupid Provider
- Credentialed in ASAP Clinician
- Credentialed in Cupid Clinician
- Credentialed in Healthy Planet
- Credentialed in Radiant Clinician
Data entry
Training delivery
Effective communication
Public speaking
Critical thinking
Worker auditing
Lesson plan development
Train-the-trainer
Decision-making
Multitasking
Resource procurement
Verbal and written communication
Remote learning
Documentation and recordkeeping
Certification
- Lean Yellow Belt Certification
- Life, Health, and Accidental Insurance License
- Credentialed in ASAP Provider, Cupid Provider, ASAP Clinician, Cupid Clinician, Healthy Planet, and Radiant Clinician
- Compact Nursing License (Louisiana)
- CPR
Timeline
Credentialed Trainer & Provider Scheduling & Implementation Coordinator
Ochsner Health
06.2019 - Current
Nursing Services Provider
Advantage Medical Professionals Agency
01.2018 - 05.2020
Clinical Supervisor – Primary Care
Ochsner Health
03.2017 - 06.2019
Licensed Practical Nurse
Gifted Healthcare Agency
01.2015 - 01.2018
Inpatient Coder
Ochsner Health
01.2015 - 12.2017
Bachelor's - Health and Science Administration
Northwestern State University
Licensed Practical Nurse (LPN) -
Nunez Community College