Fabiola Jaime
Bartender
Oswego,IL
Summary
Hardworking Head Bartender with 5 years of experience working at nightclubs and Restaurants and Sports Bars. Collaborative leader, establishing functional teams through dedication to relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Bartender
La Marimba
Oswego, United States
05.2021 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Orchestrated numerous private parties, business meetings and formal engagements.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Decreased waste, following strict recipes and drink measurement protocol.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Trained 8 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Server
Pearce's Golf Coarse
Oswego, IL
04.2020 - 08.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items and recorded order information.
Education
Associate of Arts - Business Management
DePaul University
Chicago, IL 08.2020 - Current
Skills
Ordering bar supplies
Menu memorization
Preparing garnishes
New hire training
Beverage preparation
Food preparation and safety
[Name of System] POS
Engaging personality
Handling difficult customers
Bilingual in Spanish
Cash register operation
Staff Management
Clear and effective communication
Timeline
Bartender
La Marimba
05.2021 - Current
Associate of Arts - Business Management
DePaul University
08.2020 - Current
Server
Pearce's Golf Coarse
04.2020 - 08.2021