Alyx Larsen
Tallahassee
Summary
Experienced in team leadership, operational management, and delivering exceptional customer service. Utilizes strategic planning and problem-solving skills to optimize team productivity and elevate service quality. Adept at fostering positive customer interactions and ensuring optimal customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Inspiration Company
10.2024 - Current
- Assisted clients in selecting fine jewelry to meet their preferences
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction
- Crafted, repaired and resized bracelets to ensure customer satisfaction and product quality
- Maintained a visually appealing and organized sales floor
- Performed essential opening and closing procedures, including securing the store and preparing daily reports
- Collaborated with team members to uphold store policies and ensure a safe and efficient work environment
Crew Member
Trader Joe's
09.2021 - 05.2024
- Guided day-to-day operations, working productively independently and with team members
- Provided exceptional service by greeting customers warmly and offering assistance throughout their shopping experience
- Collaborated with team members to restock shelves, ensuring product availability and appealing store presentation
- Enhanced customer satisfaction by providing efficient and accurate cash and credit card transactions
Crew Member
Trader Joe's
09.2021 - 10.2023
- Assist customers with purchases
- Process cash and credit card transactions
- Interact with customers and engage in conversation during transactions
- Able to work with others frequently & multitask
- Keep the store looking tidy and merchandise stocked
- Opening & closing of the store
- Writing orders for multiple sections in the store including the Health and Beauty section, the Flowers & Plants section & the Wet Produce section
- Assist in unloading the daily trucks safely using pallet jacks & two wheelers
- Answer phones regarding customer inquiries
- Clean register areas, bathrooms, back room & store floor
- Rotate perishable product on the sales floor & and backstock to maintain integrity
- Assist in merchandising, and building displays and endcaps
Team Member
Pet Supplies Plus
05.2021 - 08.2021
- Cared for and socialized with in store pets
- Educated customers on animal inquiries and the benefits of products
- Ensured pet safety by closely monitoring animal behavior and health, promptly addressing any concerns
- Improved facility cleanliness by maintaining organized and sanitary pet accommodations on a daily basis
- Processed crash and credit card transactions accurately, ensuring correct pricing and inventory updates
Team Member
Cinemark
01.2020 - 05.2021
- Demonstrated adaptability by working various positions within the theater, including box office cashier, concession attendant, usher and greeter
- Provided exceptional customer service to promote a positive movie-going experience
- Enhanced customer satisfaction by providing friendly and efficient service upon entry
- Contributed to maintaining a clean and safe theater environment, promoting positive guest interactions
- Stocked and organized concession supplies to provide customers with various food and beverage options
Education
Associate of Arts -
Florida State College
Jacksonville, FL12-2024
High School Diploma -
Douglas Anderson School of The Arts
Jacksonville, FL05-2019
Skills
- Customer service and engagement
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Store organization
- Retail operations
- Sales expertise
- Microsoft Suite
Certification
Driver's license
Timeline
Assistant Manager
The Inspiration Company
10.2024 - Current
Crew Member
Trader Joe's
09.2021 - 05.2024
Crew Member
Trader Joe's
09.2021 - 10.2023
Team Member
Pet Supplies Plus
05.2021 - 08.2021
Team Member
Cinemark
01.2020 - 05.2021
Associate of Arts -
Florida State College
High School Diploma -
Douglas Anderson School of The Arts
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