
Results-driven retail leader with 15+ years of experience in high-volume, big-box environments, including extensive leadership with DICK’S Sporting Goods. Proven ability to drive revenue growth, performance metrics, and operational excellence through disciplined KPI execution, strong floor leadership, and team development. Skilled in Customer Service Engagement, Compliance & Risk Management, and Revenue Optimization, consistently delivering strong store results through merchandising execution, inventory accuracy, labor efficiency, and high-performing team leadership.
Assistant Store Manager – Hardlines | Jun 2024 – Present
Lead high-volume hardlines business focused on sales performance, merchandising execution, inventory accuracy, and operational excellence. Drive a high-performance culture through KPI accountability, coaching, and daily leadership. Partner with store leadership to execute strategy, improve customer experience, and ensure consistent operational standards. Develop supervisors and associates through structured coaching and on-floor leadership. Support loss prevention and shrink reduction through compliance execution and operational discipline.
Assistant Store Manager – Operations | Jul 2023 – Apr 2025
Led end-to-end store operations including receiving, backroom logistics, freight flow, replenishment, and inventory management. Improved efficiency through stronger inventory accuracy, store readiness, and workflow execution. Ensured compliance with policies, safety standards, and audit requirements to maintain operational integrity. Supported workforce planning, scheduling optimization, and labor deployment. Strengthened loss prevention and inventory control accuracy.
Assistant Store Manager – Hardlines | Aug 2021 – Jul 2023
Led multi-million-dollar business driving sales growth, merchandising execution, and operational performance. Built accountability culture through coaching, KPI tracking, and floor leadership. Executed inventory control, cycle counts, and shrink reduction initiatives. Strengthened customer experience and conversion through active floor leadership and execution. Partnered with operations to ensure product availability and floor readiness.
Assistant Store Manager – Softlines | Nov 2019 – Aug 2021
Directed softlines merchandising, seasonal floor sets, and visual standards. Developed leaders and associates through onboarding, coaching, and performance development. Supported hiring and staffing to build a strong customer-focused team. Managed labor execution to meet productivity and sales goals. Reinforced a customer-first culture through service and selling behaviors.
Assistant Store Manager – Merchandising / Hardlines | Jul 2018 – Nov 2019
Led cross-department merchandising across apparel, footwear, and hardlines. Ensured compliance with planograms, seasonal transitions, and visual standards. Supported store operations including recovery, inventory integrity, and product placement. Maintained store readiness and execution consistency.
Softlines Key Holder | Dec 2017 – Jul 2018
Supported daily store operations, opening/closing procedures, merchandising execution, and customer service leadership during peak periods.
Footwear Team Leader | Aug 2016 – Dec 2017
Led footwear department performance including sales execution, merchandising, and inventory management. Developed associates, drove KPI accountability, and ensured product availability through strong freight and replenishment execution.
Footwear Team Leader | Jun 2010 – Sep 2016
Led department operations focused on sales performance, merchandising execution, and inventory control. Developed associates, managed replenishment, and drove KPI performance through coaching and accountability.
Receiving / Hardlines Team Leader | Jul 2008 – Jun 2010
Managed receiving operations including freight processing, backroom logistics, and inventory flow accuracy. Supported merchandising execution and ensured timely product movement to the sales floor.