Shelby Rimel
Tipton,MO
Summary
Dynamic Assistant Store Manager with proven expertise in driving sales growth and enhancing customer satisfaction. Strong problem-solving and relationship-building skills foster a positive work environment and contribute to operational success.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Marshalls Inc.
California, MO
03.2014 - Current
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Led team training initiatives, enhancing employee performance and customer service skills.
- Implemented inventory management strategies, improving stock accuracy and reducing shrinkage.
- Developed visual merchandising standards, increasing product visibility and driving sales growth.
- Analyzed sales data to identify trends, informing strategic decisions for promotional planning.
- Fostered a positive work environment, mentoring staff to achieve personal and professional goals.
- Collaborated with upper management on store layout redesigns to optimize customer flow and engagement.
- Streamlined operational processes, resulting in improved efficiency in daily store activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Led daily operations to enhance customer service and store efficiency.
- Supervised staff training programs to improve employee performance and retention.
- Implemented inventory management processes to optimize stock levels and reduce shrinkage.
- Developed promotional displays aligning with corporate guidelines to drive sales growth.
- Analyzed sales data to identify trends and inform strategic merchandising decisions.
- Fostered a collaborative team environment, enhancing communication among departments.
- Executed loss prevention strategies resulting in decreased theft incidents and increased profitability.
- Managed scheduling and labor allocation to ensure optimal coverage during peak hours.
Education
High School Diploma -
Tipton High School
Tipton05.2015
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems
- POS systems operations
- Employee scheduling
- Hiring and training
- Staff management
- Work Planning and Prioritization
- Pricing and markdowns
- Upselling and cross selling
- Mentoring and coaching
- Goals and performance
- Display setup
- Loss prevention
- Sales expertise
- Issue resolution
- Sales growth
- Relationship building and management
- Strategic planning
- Sales techniques
- Staff scheduling
- Order management
- Stock rotations
- Transaction processing
- Inventory counting
- Strategic merchandising
- Sales strategies
- Records management
- Shift scheduling
- Business development and planning
- Microsoft Office Suite
- Flexible schedule
- Scheduling coordination
- Business development
- Records maintenance
- Incident reports
- Assignment delegation
- Database management
- Operations oversight
- Operations
- Marketing and promotions
- Workforce management
- Performance evaluations
- Cost control
- Human resource policies
- Systems and software expertise
- Regulatory compliance
- Motivational techniques
- Vendor management
- Billing
- Department oversight
- Consultative sales
- Program administration
- Quickbooks
- Process improvements
- [Software] expertise
- Cash auditing
- New hire training
- Verbal and written communication
- Pivot tables
- Budgeting and cost control
- Decision-making
- Team leadership
- Teamwork and collaboration
- Inventory management
- Staff training/development
- Effective leader
- Delegating work
- Operations management
- Scheduling
- Employee motivation
- Staff development
- Sales tracking
- Financial management
- Relationship building
- Schedule management
- KPI tracking
- Training management
- Goal setting
- Employee development
- Payroll administration and timekeeping
- Management team building
- Recruitment
- Inventory tracking and management
Timeline
Assistant Store Manager
Marshalls Inc.
03.2014 - Current
High School Diploma -
Tipton High School