Accurate and detail-oriented accounting graduate with a passion for numbers. Proven ability to work independently and as part of a team. Seeking an entry-level accounting position where I can utilize my skills and knowledge to contribute to the success of a company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Elza Enamorado
Accountant Graduate
Houston,TX
Summary
Overview
11
years of professional experience
Work History
Dollar Tree
Assistant Store Manager
06.2023 - 12.2023
Job overview
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
CVS Pharmacy, Retail
Shift Supervisor Management Trainee
05.2019 - 05.2020
Job overview
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Applied security, safety, and loss prevention strategies during shifts.
- Described product to customers and accurately explained details and care of merchandise.
- Gained knowledge of company policies, protocols and processes.
Texas Southern University School of Business
Accounting Tutor
01.2019 - 07.2019
Job overview
- Used various techniques to assess needs of individual students and extensive interpersonal training to assist students with core concepts in introductory financial and managerial accounting.
- Helped students understand complex accounting concepts by using real life examples.
- Targeted deficiencies in accounting knowledge to implement successful learning plans.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of state and school.
UHD Barnes and Noble Bookstore
Bookseller
01.2015 - 08.2015
Job overview
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Avenue Plus Size Clothing Store
Retail Sales Associate
05.2013 - 08.2013
Job overview
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Texas Southern UniversityHouston, TX
BBA from Accounting
12.2021
University Overview
- MCH Stars Program Scholarship Recipient
- National Honors Society Member
- 2.83 GPA
- Federal Trio Program Member
- NABA Member
Skills
- Customer Relations
- Business Development
- Records Management
- Department Oversight
- Attention to Detail
- Transaction Processing
- Sales expertise
- Customer Service and Engagement
- Customer Service Management
- Goals and performance
- Processes and procedures
- Goal-Oriented
- Complex Problem-Solving
- Employee Motivation
- Homework Assistance
- Group tutoring
- Lesson Planning
- Multitasking
- Relationship Building
- Computer Proficiency and Microsoft Office
- Analytical and Critical Thinking
- Problem-solving aptitude
- Problem-Solving
- Problem-solving abilities
- In-Class or At-Home Support
- Building Confidence
- Decision-Making
- Problem-Solving Support
- Creating Customized Learning Plans
- Task Prioritization
- Teamwork and Collaboration
- Professionalism
- Team building
- Student assessment
- Individual and Small Group Instruction
- Test Preparation
- Homework Support and Assistance
- Analytical Thinking
- Google Drive
- Active Listening
- Money Handling
- Display Setup
- Order Processing
- Loss Prevention
- Customer Service
- Policy and Procedure Adherence
- Self-Checkout Assistance
- Conflict Resolution
- Phone Etiquette
- Stocking and Receiving
- Retail Sales
- Professional Appearance
- Customer Assistance
- Cash Handling
- Store maintenance
- FLUENT IN SPANISH
- FLUENT IN ENGLISH
- Customer Engagement
- Product Knowledge
- Customer Needs Assessment
- Teamwork
- Upselling strategies
- Truck unloading
- Product Recommendations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Quote
"Success is the ability to move from one failed to another without the loss of enthusiasm."
Work Preference
Work Type
Part TimeInternshipFull TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceFlexible work hoursPersonal development programsAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Affiliations
Affiliations
NABA , National Association of Black Accountants
Federal TRIO Program
National Honors Society
Accomplishments
Accomplishments
- 2nd place in my region to sell the most "Care Pass" subscriptions in CVS Pharmacy
- Resolved product issue through consumer testing.
- "Top Gun" as Top Preforming Region at Dollar Tree.
- Customer Service Oriented
Interests
Art
History
Gardening
Animation
Photography
Nature
Animals
Music
Foodie
Timeline
Assistant Store Manager
Dollar Tree
06.2023 - 12.2023
Shift Supervisor Management Trainee
CVS Pharmacy, Retail
05.2019 - 05.2020
Accounting Tutor
Texas Southern University School of Business
01.2019 - 07.2019
Bookseller
UHD Barnes and Noble Bookstore
01.2015 - 08.2015
Retail Sales Associate
Avenue Plus Size Clothing Store
05.2013 - 08.2013
Texas Southern University
BBA from Accounting
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