Angelica Flanery
Kennedale,TX
Summary
Dynamic leader with proven success in boosting sales and customer satisfaction at QuikTrip. Skilled in inventory management and team building, adept at fostering strong relationships and implementing strategic merchandising to drive revenue growth. Excelled in staff training and development, enhancing store operations and achieving significant improvements in employee retention and performance metrics. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished Job Title skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Lpt Services
Arlington, TX
05.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Relief Assistant Manager
QuikTrip
Euless, TX
12.2019 - 04.2022
- Maintained high standards of store cleanliness and visual presentation, attracting more customers and increasing foot traffic.
- Built strong relationships with customers through exceptional service, generating repeat business opportunities.
- Conducted regular audits of cash registers, preventing discrepancies in financial transactions.
- Managed daily operations during the absence of the store manager, ensuring smooth functioning of store activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored security to protect employees, customers and property.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Developed strategy to increase sales and drive profits.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Strengthened teamwork among staff by organizing team-building activities and initiating regular communication channels for sharing ideas, suggestions and concerns.
- Coordinated with vendors for timely deliveries, maintaining optimal stock levels at all times.
- Monitored employee performance, identifying areas for improvement and providing constructive feedback when needed.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to team members.
- Implemented loss prevention measures to minimize theft incidents and maintain profitability targets.
- Improved customer satisfaction by addressing and resolving their issues promptly and professionally.
- Participated in regional meetings on behalf of the store manager as required sharing valuable insights on market dynamics and competitor strategies.
- Analyzed sales data to identify trends and make informed decisions on product assortment changes or promotions planning efforts.
- Developed creative solutions to address unforeseen challenges or obstacles faced during routine operations while maintaining a professional demeanor.
- Collaborated with the store manager to develop employee training programs, enhancing staff performance and customer service skills.
- Assisted in increasing store sales through effective merchandising and promotional strategies.
- Communicated effectively with colleagues from different departments to ensure seamless coordination of resources required for daily operations.
- Maximized operational efficiency by delegating tasks appropriately among staff members according to their strengths and capabilities.
- Streamlined inventory management processes for accurate tracking and reduced shrinkage rates.
- Ensured compliance with company policies, procedures, safety regulations within the store premises.
Lead Cashier
Fuzzy Taco
Arlington, TX
01.2013 - 10.2017
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
- Educated employees on register use, merchandising, and customer service.
- Reduced cashier errors by implementing thorough training programs for new employees.
- Collaborated with management to develop strategies for improving overall store performance and profitability.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
- Maintained stock to meet expected customer demand.
- Mentored new team members on sales software system operation.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
- Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
- Managed staffing levels to provide optimal support for cash register operations.
- Contributed to team success by consistently meeting or exceeding sales targets set by management.
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Implemented inventory control measures to minimize stock discrepancies and maintain accurate records.
- Maximized employee productivity through effective scheduling and workload distribution, reducing stress among staff members.
- Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
- Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Monitored areas for security issues and safety hazards.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Identified and resolved discrepancies and errors in customer accounts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
Education
Arlington Highschool, Arlington Tx
Arlington, TXSkills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Customer Service Management
- Staff Supervision
- Store operations
- Stock management
- Team Management
- POS Systems
- POS systems operations
- Employee Scheduling
- Hiring and Training
- Staff Management
- Upselling and Cross Selling
- Work Planning and Prioritization
- Mentoring and Coaching
- Goals and performance
- Display Setup
- Loss Prevention
- Employee Coaching
- Sales expertise
- Sales Techniques
- Strategic Planning
- Relationship building and management
- Sales Growth
- Issue Resolution
- Staff Scheduling
- Transaction Processing
- Order Management
- Inventory counting
- Strategic Merchandising
- Sales Strategies
- Shift Scheduling
- Flexible Schedule
- Scheduling Coordination
- Incident Reports
- Assignment Delegation
- Database Management
- Operations Oversight
- Operations
- Regulatory Compliance
- Human resource policies
- Cost Control
- Motivational Techniques
- Department Oversight
- Billing
- Vendor Management
- Consultative Sales
- Process Improvements
- Inventory Management
- Team Leadership
- Teamwork and Collaboration
- Decision-Making
- Staff training/development
- Operations Management
- Delegating Work
- Effective leader
- Scheduling
- Employee Motivation
- Staff Development
- Sales Tracking
- Schedule Management
- Relationship Building
- Management Team Building
- Employee Development
- Goal Setting
- Training Management
- Direct Sales
- Employee Relations
- Hiring and Onboarding
- Performance Improvement
Accomplishments
My store team at QT won best in our district for cleanliness, friendliness and helpful staff.
Certification
Managers TABC, Manager Food Handlers, and gas c certification.
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Assistant Store Manager
Lpt Services
05.2023 - Current
Relief Assistant Manager
QuikTrip
12.2019 - 04.2022
Lead Cashier
Fuzzy Taco
01.2013 - 10.2017
Arlington Highschool, Arlington Tx