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 Responsible Assistant Supervisor specializing in Logistics & Distribution with 15 years experience . Knowledgeable about documentation, reporting and training. Adept at improving team productivity and reducing costs,where staff management and customer service were priority 

Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in aluminum industry. Hardworking, disciplined and reliable acting Team Leader with demonstrated record of success. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Organized simultaneous office functions and direct administrative personnel to meet needs of invoicing and OTD professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Successful leader with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Sales and management professional with extensive experience in new home sales and general real estate. Proven track record of achieving multi-million dollar sales and receiving multiple top-producing awards, including Customer Excellence Awards. Certified in Mortgage Loan Origination with strong skills in cross-selling and upselling, consistently exceeding sales quotas. Dynamic leader focused on delivering exceptional customer service and fostering client loyalty through effective engagement and issue resolution.

 Accomplished VP of Branch Services at PSE Credit Union, Inc., I spearheaded initiatives that significantly enhanced operational efficiency and employee performance. Expert in strategic planning and organizational development, my leadership resulted in a notable increase in sales and customer satisfaction. Skilled in regulatory compliance and digital transformation, I fostered a culture of excellence and innovation, driving substantial growth. 

Nathan Bailey

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Memeber Services/Customer Services Officer

Computer Technician

Personal Banker

Personal Banker

Store Manager

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Associate of Applied Science - Computer And Information Sciences

High School Diploma -

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Memeber Services/Customer Services Officer

Computer Technician

Personal Banker

Personal Banker

Store Manager

Business Management

Associate of Applied Science - Computer And Information Sciences

High School Diploma -

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