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  Results-driven Operations Management Executive with extensive experience including organizational management, business processes and team building within diverse industries.
  Skilled in planning, coordinating, and executing successful strategic business programs with track record of improving operational stability, efficiency, and profitability.
  Exceptional relationship builder and negotiator. Collaborate with senior stakeholders to effectively prioritize activities and achieve defined objectives, translating business requirements into solutions to achieve corporate performance goals and targets.
  Over 30 years of experience in Customer Operations, Payment Operations, Compliance, and Vendor Management, including retail agent support and AML/BSA Compliance from which over 15 years have been in Money Remittances both Domestic and International.
  Responsible for the day-to day operations including customer support to ensure happy customers. Additionally, directed activities, establish priorities, provide guidance, and ensure the availability of resources to meet or exceed customer needs, while ensuring BSA/AML standards were understood, adhered to and reviewed.
  Develop a comprehensive plan designed to address operational improvement opportunities, including a strategy for services which enhance customer experience.
  Develop short and long-term goals/objectives with respective timelines and budgetary recommendations Lead the development and implementation of new and innovative approaches to drive continuous improvement relative to productivity, quality and resource utilization, including opportunities to lower cost/improve service with automation, staff training and development and/or offshore operations as appropriate
  Develop and regularly communicate key operational metrics which systematically measure “performance versus plan.” Develop a communication channel which acknowledges performance improvement and the respective impact on associates, members, providers and other stakeholders
  Recruit, select and develop a highly functional team dedicated to transformation of processes which impact the Customer Experience team. Provide the leadership necessary to maintain a motivated, productive and engaged team through open communication, rewards/recognition and delegation of responsibilities and authority. Guide and direct subordinates in their personal and professional development; ensure successful execution of attracting, developing, motivating, and retaining organizational talent
  Proven ability to deal with third party vendors/products for SLAs, contract negotiations and their deliverables Identify, define and implement standards that will be applicable across technologies Proven ability to negotiate and is comfortable with constructive conflict
  Demonstrate strong leadership and exceptional partnering skills including ability to contract with and influence with and without authority at all levels, within the technology organization, across functional teams and with key vendor partners
  Make continuous improvements of operations policy and procedures. Work with a team of talented and committed professionals. Be a key team member and add direct value to growing organization.


Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Knowledgeable client success manager with robust background in client success management, ensuring customer satisfaction and loyalty. Proven track record of enhancing client relationships and driving business growth through strategic account management. Demonstrated expertise in problem-solving and communication skills to effectively address client needs and foster long-term partnerships.

Enthusiastic results-drivenSales ,Client Success, and Account Manager with a proven track record of increasing revenue, boosting market share and developing profitable client relationships. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.

Keli Green

Summary

Overview

Work History

Manager, Sales and Client Success Operations

Sales Coordinator

Mystery Shop Coordinator

Sales/Account Rep

Education

B.S - Business Administration

Skills

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Manager, Sales and Client Success Operations

Sales Coordinator

Mystery Shop Coordinator

Sales/Account Rep

B.S - Business Administration

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