Courtney Bradford
Lewisville,TX
Summary
Driven, ambitious and versatile support professional seeking a career opportunity with a premier financial organization that values growth, rewards, and advancement. Committed to contributing to a team-oriented environment that prioritizes integrity, dedication, and strong work ethics. Eager to leverage skills and experience to make a meaningful impact within the organization while continuously developing professionally.
Overview
20
20
years of professional experience
Work History
Support Team Analysis
Ally Bank
06.2022 - Current
- Managed workload distribution effectively, ensuring timely resolution of tickets while maintaining a balanced workload for all teams and departments including Legal Doc Processing, New Accounts, Decedent, IRA, Account Maintenance.
- Implemented quality assurance measures to ensure consistent delivery of exceptional customer service across the team.
- Developed training programs for new hires, resulting in increased team efficiency and productivity.
- Developed comprehensive documentation for all data-related processes, ensuring consistency across teams.
- Conducted regular audits to ensure ongoing compliance with industry standards and best practices.
- Updated and maintained customer information, documents and records.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Operation Specialist
Ally Bank
01.2015 - 06.2022
- Handling customer issues and ensuring daily transactions are processed appropriately
- Perform a variety of operation support functions such as researching customers’ accounts issues, processing all account maintenance requests, processing funds transfer requests, and reviewing and requesting policy and procedure changes when needed
- Also in charge of performing internal audits on team for regulatory guidelines purposes.
Back-End Collection Representative/Loss Mitigation
Ally Financial
03.2013 - 01.2015
- Collect on a portfolio of > 60 delinquent auto loans, with the objective of minimizing credit losses, reducing overall delinquencies, and providing every customer with utmost customer service
- Cure accounts using all methods available for example, collect the total amount past due, set up payment arrangements, or review the file for an extension & rewrite if available.
- Communicate with customers, auto dealerships, vendors, and financial institutions concerning retail and lease loan accounts while working as a Remarketing Specialist for up to 6 months.
- Accurately record action taken on each loan account as outlined in the established policy and procedures guidelines.
Assistant Branch/Operational Manager
BBVA Compass Bank
07.2004 - 03.2013
- Responsible for coaching, supervising and assisting in the recruitment process of new employees for the branch
- Completing and balancing all daily/monthly reports
- Performed duties such as teller audits, processing bank transactions, and employee’s weekly work schedule.
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
Education
Bachelor of Science- Business Administration -
University of Phoenix-Dallas Texas
08.2010
Skills
- Banking/Auto Finance
- Oral and Written Communication with Clients
- Sales/Negotiations of Financial Products
- Experience in Selling Financial Products and Services
- Processing Transactions and Selling Bank Products
- Managing End of Term on Lease and Retail Vehicle
- Coaching and Mentoring Employees
- Scheduling and Auditing of Internal Employees
- Collection and Loss Prevention on Auto Loans
- Data Analysis and Integrity Report
Timeline
Support Team Analysis
Ally Bank
06.2022 - Current
Operation Specialist
Ally Bank
01.2015 - 06.2022
Back-End Collection Representative/Loss Mitigation
Ally Financial
03.2013 - 01.2015
Assistant Branch/Operational Manager
BBVA Compass Bank
07.2004 - 03.2013
Bachelor of Science- Business Administration -
University of Phoenix-Dallas Texas
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