O'Nisha Harding
Customer Service/ Receptionist
Colorado Springs,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Security Guard
Advantage
Colorado Springs, CO
01.2021 - Current
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Customer Service Representative/Billing Specialist
Spectrum
Colorado Springs, CO
02.2020 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Dispatcher
Amnet
Colorado Springs, CO
07.2019 - 11.2020
- Maintained updated and detailed records of calls in physical and electronic database.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Ordering Specialist
SYNQ3
Colorado Springs, CO
02.2017 - 06.2019
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
Education
GED -
05.2016 - 06.2016
Dental Assisting
03.2017 - 12.2022
Skills
Legible report writing
Dispatch
Security operations experience
Documentation and reporting
Customer/Client relations
Telephone skills
Time management
Multi-line Telephone Systems
Organization skills
Complaint resolution
Medical terminology knowledge
Money handling abilities
Timeline
Security Guard - Advantage
01.2021 - Current
Customer Service Representative/Billing Specialist - Spectrum
02.2020 - 10.2021
Dispatcher - Amnet
07.2019 - 11.2020
Salish Kootenai College - , Dental Assisting
03.2017 - 12.2022
Ordering Specialist - SYNQ3
02.2017 - 06.2019
Salish Kootenai College - GED,
05.2016 - 06.2016