Melvin Sowers
Irving
Summary
With me you're getting an employee that can learn anything. I've worked in many industries and I've excelled in all of them. Even if I don't have valuable experience, my work ethic will show you why I'd be the right candidate.
Overview
8
8
years of professional experience
Work History
Security Officer
Iidon Security Associates
04.2024 - 10.2024
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
Valet
FreedomPark Valet Parking
01.2024 - 05.2024
- Helped guests unload and load luggage.
- Answered guest's questions about property amenities and services.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Inspected vehicles to verify condition ahead of customer returns.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Entered guest vehicle information and location in computerized valet parking system.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Built positive customer rapport for courteous, friendly and professional service.
- Parked and retrieved cars according to customer needs.
- Escorted drivers to vehicles and helped load or carry large items.
Parts Runner
SYB Construction Co
09.2023 - 11.2023
- Minimized company liability and risks to loads by obeying traffic laws.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
Delivery Driver
NAPA Auto Parts - Genuine Parts
08.2023 - 09.2023
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Minimized company liability and risks to loads by obeying traffic laws.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Delivery Driver
NAPA Auto Parts - Genuine Parts
09.2022 - 07.2023
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Minimized company liability and risks to loads by obeying traffic laws.
Server/Bartender
Pepitos Mexican Restaurant
10.2020 - 09.2022
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
Pool Attendant
The Island Hotel by RL
11.2019 - 02.2020
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Monitored access to entry and exit points to avoid congregating.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Moved umbrellas and lounge chairs at request of guests.
Server
Uncle Buck's Fish Bowl and Grill
04.2018 - 11.2019
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier/Cook
Backyard Burgers
09.2016 - 04.2018
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
South Walton High School
Santa Rosa Beach05-2017
Skills
- Electronic surveillance
- Visitor tracking
- Premises patrol
- Complex Problem-solving
- Detail-oriented
- Conflict de-escalation
- General security
- Report writing
- Incident reporting
- Customer service and support
- Stress tolerance
- Team collaboration
- Guest assistance
- Customer service excellence
- Storage organization
- Parts pickup
- Parts identification
- Inventory replenishment
- Daily specials memorization
Languages
Spanish
Limited Working
Timeline
Security Officer
Iidon Security Associates
04.2024 - 10.2024
Valet
FreedomPark Valet Parking
01.2024 - 05.2024
Parts Runner
SYB Construction Co
09.2023 - 11.2023
Delivery Driver
NAPA Auto Parts - Genuine Parts
08.2023 - 09.2023
Delivery Driver
NAPA Auto Parts - Genuine Parts
09.2022 - 07.2023
Server/Bartender
Pepitos Mexican Restaurant
10.2020 - 09.2022
Pool Attendant
The Island Hotel by RL
11.2019 - 02.2020
Server
Uncle Buck's Fish Bowl and Grill
04.2018 - 11.2019
Cashier/Cook
Backyard Burgers
09.2016 - 04.2018
High School Diploma -
South Walton High School
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