Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melvin Sowers

Irving

Summary

With me you're getting an employee that can learn anything. I've worked in many industries and I've excelled in all of them. Even if I don't have valuable experience, my work ethic will show you why I'd be the right candidate.

Overview

8
8
years of professional experience

Work History

Security Officer

Iidon Security Associates
04.2024 - 10.2024
  • Reported suspicious activities and persons to law enforcement.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to emergency situations to assess and deflect issues.

Valet

FreedomPark Valet Parking
01.2024 - 05.2024
  • Helped guests unload and load luggage.
  • Answered guest's questions about property amenities and services.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Inspected vehicles to verify condition ahead of customer returns.
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Entered guest vehicle information and location in computerized valet parking system.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Parked and retrieved cars according to customer needs.
  • Escorted drivers to vehicles and helped load or carry large items.

Parts Runner

SYB Construction Co
09.2023 - 11.2023
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Delivery Driver

NAPA Auto Parts - Genuine Parts
08.2023 - 09.2023
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Fostered positive working relationships with regular customers.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

Delivery Driver

NAPA Auto Parts - Genuine Parts
09.2022 - 07.2023
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Minimized company liability and risks to loads by obeying traffic laws.

Server/Bartender

Pepitos Mexican Restaurant
10.2020 - 09.2022
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.

Pool Attendant

The Island Hotel by RL
11.2019 - 02.2020
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Monitored access to entry and exit points to avoid congregating.
  • Collected and replenished pool towels while monitoring inventory to minimize loss.
  • Moved umbrellas and lounge chairs at request of guests.

Server

Uncle Buck's Fish Bowl and Grill
04.2018 - 11.2019
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Cashier/Cook

Backyard Burgers
09.2016 - 04.2018
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.

Education

High School Diploma -

South Walton High School
Santa Rosa Beach
05-2017

Skills

  • Electronic surveillance
  • Visitor tracking
  • Premises patrol
  • Complex Problem-solving
  • Detail-oriented
  • Conflict de-escalation
  • General security
  • Report writing
  • Incident reporting
  • Customer service and support
  • Stress tolerance
  • Team collaboration
  • Guest assistance
  • Customer service excellence
  • Storage organization
  • Parts pickup
  • Parts identification
  • Inventory replenishment
  • Daily specials memorization

Languages

Spanish
Limited Working

Timeline

Security Officer

Iidon Security Associates
04.2024 - 10.2024

Valet

FreedomPark Valet Parking
01.2024 - 05.2024

Parts Runner

SYB Construction Co
09.2023 - 11.2023

Delivery Driver

NAPA Auto Parts - Genuine Parts
08.2023 - 09.2023

Delivery Driver

NAPA Auto Parts - Genuine Parts
09.2022 - 07.2023

Server/Bartender

Pepitos Mexican Restaurant
10.2020 - 09.2022

Pool Attendant

The Island Hotel by RL
11.2019 - 02.2020

Server

Uncle Buck's Fish Bowl and Grill
04.2018 - 11.2019

Cashier/Cook

Backyard Burgers
09.2016 - 04.2018

High School Diploma -

South Walton High School
Melvin Sowers